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SAS AMO 5.1 not connecting to Server,Just spinning not getting active

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SAS AMO 5.1 not connecting to Server,Just spinning not getting active

Hi all,

am trying to connect from SAS AMO to server for one of the user profile. When I tried to make his profile active, it says ‘Connecting’ window was spinning in perpetuity,but it never connects.I just connected and clicked on Set Active and it saying Connecting to SAS Production but never connects just it spins.I checked all the servers up and running.
I tried checking with all other user profiles and its working fine for everyone,but only one user has this problem.No clue whats happening.
any ideas to trouble shoot this issue would really appreciate it.

Thank you

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