ISSUES WITH SAS AMO 5.1-SAS TAB MISSING

[sasprofile]

Hi all,

We have an issue for users going on with SAS AMO 5.1 for past 1 week.

we are using SAS 9.2 on Solaris (Microsoft Excel 2010)

Our SAS AMO is published as an APP on Citrix server for all our users,so all our users are logging and accessing from citrix server to run their reports.SAS AMO is not installed on users machines.

couple of users have got a problem with SAS AMO,for the past 1 week they are not able to see SAS Tab on SAS AMO.
we trouble shooted it in several ways with all below options.

File menu--Options--Add-ins--Manage--COM Add-Ins and checked SAS Add-In 5.1 for Microsoft office.
we checked File menu--Options--Add-ins--Manage--Disabled items also.It looks Enable is greyed out
(There are no disabled items)

but still they could'nt see the SAS Tab,again followed same above steps to see COM-Add-Ins box i found
the SAS Add-In 5.1 for Microsoft office again unchecked.

I can see a runtime error at the bottom of the COM-Add-ins window

Load Behavior : Not loaded. A runtime error occured during the loading of the COM Add-in.

As per SAS Note I have installed on user  machine VSTO component for above error and I had make sure that VSTO got installed in below location.but still the Issue is not resolved.

C:\Program Files\Common Files\Microsoft Shared\VSTO\10

Followed below sas webesite instructions for above error and downloaded and installedd VSTO component.

http://support.sas.com/kb/50/561.html

http://support.sas.com/kb/41/327.html

does any one have any idea about this issue,I would really appreciate for your suggestions and help.

Thank you for all your help in advance

[Reeza]

This sounds like a Tech Support question.

[AjmalFarzam]

Have you tried the Switcher Utility? http://support.sas.com/kb/40/591.html