SAS® software users first appeared in universities long before we incorporated as a company in 1976. That year, our first users conference drew more than 300. Many of you began collaborating via email in 1986 with the advent of SAS-L. If we asked you to raise your hand if you’ve ever subscribed, hands would shoot up around the world!
SAS users range from commercial data scientists solving mind-boggling business problems to learners who see SAS as a ticket to a lifetime of meaningful, well-paying work.
Whatever perspective you bring to the SAS Support Communities, welcome! This collection of websites, organized by product, is about helping you get the most value from our software.
No other agenda.
You deserve our best efforts. That’s why SAS tripled the number of community managers to take service and participation to the next level. Our job: See to it that you get what you need when you come here.
So who are we?
Many of you already know Anna, a lifelong communicator who loves a good story. She looks after three communities: SAS Visual Analytics, SAS Data Mining and SAS Data Management. You’ve seen her comments there, but may not know she’s a blogger and has written for websites, newsletters and magazines.
“Working with SAS Communities appeals to my inclination to interact,” she says. “To make connections and introductions among members. Make people feel welcome and valued. Make them want to come back. This year, I’m really looking forward to getting to know community members even more. What do you need from the communities? What would make your stay here more memorable?”
Prior to joining SAS in 2008, Anna handled account management and business development at G&S Business Communications in the biopharmaceutical, health care technology and animal health fields. Before that she managed pharmaceutical accounts for full-service advertising agency Rockett, Burkhead & Winslow.
When not with her husband and two kids, she runs, dances and listens to music.
A former journalist and communicator at SAS since 1994, Beverly now spends her days managing the SAS Analytics U, Customer Intelligence and Certification communities. A SAS programming class a few years ago opened her eyes to the power of SAS and piqued her interest in becoming one of you. She’s out to prove that a right-brained person like her can be a competent programmer.
“I love the ‘human switchboard’ aspect of my new role,” she says. “To me, there’s nothing more rewarding that being a vital link in someone’s effort to achieve a goal. I can feel the endorphins kick in when a connection is made. It’s fun to think up ways to increase participation in here. Along the way, I’m using SAS University Edition as a foundation to learn more SAS.”
While at SAS, Beverly enjoyed varied public relations roles, including managing corporate PR and assisting SAS executives with media interviews and speaking engagements. She was previously a reporter at newspapers in North Carolina, including the state’s largest dailies, The News & Observer and The Charlotte Observer.
She has a husband and son and loves to run, which enables her chocolate habit.
Shelley manages the communities for Administration and Deployment, Forecasting and Econometrics and our private forums. She joined SAS External Communications in 2002 and wrote and edited numerous e-newsletters and magazine articles. In 2007, she moved to SAS Press as an Acquisitions Editor. In that role, she helped many SAS customers and employees become authors of the ever-popular SAS technical and business books.
But Shelley’s a connector at heart. So when the opportunity to join the online communities team came up, she couldn’t wait to be involved. “My main goal with the communities is to allow customers to find what they need, when they need it,” she says. “I’ve been to numerous conferences and heard customers talking with each other, helping each other with questions and problems. For them to have a way to do this online? I knew I needed to be involved with it.”
In the coming year, Shelley hopes to bring the communities to the masses. “I want communities.sas.com to replace Google as the place to go for SAS knowledge,” she notes.
When Shelley isn’t finding ways to connect SAS customers, she’s reading – always reading. In fact, her husband fears the entire second floor of their home will collapse one day due to the weight of her bookshelves.
Many of you already know Chris, who supervises the communities.sas.com management team, because he is so active in here.
Since joining SAS in 1993, Chris has been a writer, a software developer, an R&D manager, and a consultant in SAS Professional Services. He founded and led the SAS® Enterprise Guide® development team for 10 years. He is also co-author of the popular SAS for Dummies book and The SAS Dummy blog. His newest book is Creating Custom Tasks for SAS Enterprise Guide Using Microsoft .NET, and he has turned that content into a SAS Education course.
Chris frequently presents at SAS users groups around the world and participates in all of the online forums where SAS customers gather. Besides these communities, you’ll find his posts in sasCommunity.org, sasProfessionals.net, and – of course – SAS-L.
At SAS Global Forum, he hosts SAS Tech Talk, a show-and-tell video series that features SAS R&D staff.
“I like anecdotes from customers saying, ‘This community is helping me get my job done,’” says Chris. “That’s the target on the wall: We want all of our customers to have a great experience in the communities and with SAS software.”
Chris loves indie rock and science fiction, action and art-house movies. He and his wife have three daughters.
That’s who we are. Share a bit about yourselves in the comments.
Where do you live and work?
What’s the coolest thing you’ve ever done using SAS?