Getting started with the community

How to get fast, helpful answers

by Community Manager ‎09-17-2015 04:42 PM - edited ‎09-17-2015 04:49 PM (4,379 Views)

In the SAS Support Communities, you want correct answers. Fast.


Well-crafted questions attract fast answers. First, search to see if someone already answered your question in the community. If not, choose the support communities board that best matches your topic and ask your question there.


Here are the 3 steps to compose a great question:


1. Write a descriptive subject line. Be specific. "How Do I Extract a Submatrix?” is better than “Newbie Question.”


2. Use simple language. You might be an expert in non-parametric statistics, but other readers may not be. Explain your problem simply and in context so that a reasonably smart person can understand.


3. A good question includes code and example data.  Even better, include what your output should look like. Remember not to include any confidential data in your posts or anybody’s personal information.

Now, let’s compare two ways to ask the same question. First example:




Have you ever posted a question like this? How’d that work out for you? Looks like somebody procrastinated on an assignment! Seriously, though, this question’s too vague. It forces fellow community members to follow up and ask more questions to fill in the gaps. Take a look at the answer this question attracts:




It’s not an answer at all, but a series of clarifying questions. If enough detail had been provided the first time, the correct answer would’ve come faster.

Here’s a better way to ask the question:


This question is ideal because it mentions everything relevant. Notice that it includes code to illustrate the problem. This question attracts a complete, helpful answer:




 Here are a couple more tips:

• Check “like” beneath answers and community articles you find helpful. This makes the best content rise to the top of community searches where other users easily find them…and rewards those who help you.


• Ask questions even if English isn’t your first language. Sometimes posting code explains your problem better than a thousand words. If context is needed, post in your native language. Fellow users or the community managers will figure it out.


If you’d like more detail, here's an excellent SAS Global Forum paper on this topic.

SAS Support Communities exist to help you increase your SAS knowledge. Help us help you by asking the best question you can!


The following is for you visually oriented people, if your workplaces allow you to watch video: 




by Respected Advisor
on ‎09-17-2015 07:10 PM

Also, if there is an error message, don't say "I get an error".


Show us the relevant portions of the SASLOG, the code that is in error and the error itself.

by Community Manager
‎09-18-2015 02:01 PM - edited ‎09-18-2015 02:02 PM

Good point, @PaigeMiller!

by Occasional Contributor ablo
on ‎12-21-2015 07:54 PM

How do I use the sample data sets for SAS base programmer? I dont see any assignement that work with data. I am just wondering if the data are just provided like that?

by Community Manager
on ‎12-21-2015 08:53 PM
Hi @ablo, are you just beginning to learn SAS? If so, post your inquiry in the Analytics U Community, where lots of helpful experts can see it and respond.
by Occasional Contributor DorotheaBeck
on ‎04-04-2017 07:44 AM



I am a SAS programmer / data manager at Heidelberg National Center for Tumor Diseases (nonprofit organization), and I want to use some SAS code that was posted in a community forum.


How do I find out about copyright and the correct way to acknowledge the author?


Thanks in Advance,





by Community Manager
on ‎04-04-2017 02:31 PM

Hi @DorotheaBeck,


If the code was posted on this community, I suggest you send a private message to the author of the code/article and start there. 


Good luck and best wishes,


by Occasional Contributor DorotheaBeck
on ‎04-05-2017 02:25 AM
Hi Shelley,

thanks for the answer. I had thought of doing that but did not dare at first because it said everywhere, do not write private messages...


by Respected Advisor
on ‎04-05-2017 08:28 AM

The advice to not write private messages is that you shouldn't ask for help solving a problem in a private message, these ought to be public in the Communities so anyone can read the answers and anyone can join the conversation.


If you have a question about permission to use code, this is something that belongs in a private message.

by Occasional Contributor DorotheaBeck
on ‎04-06-2017 02:00 AM
Thanks for the info. I had somehow suspected that but was not sure...