Getting started with the community

Community etiquette: The do’s and don’ts of the SAS Support Communities

by Community Manager ‎09-07-2015 12:16 PM - edited ‎09-07-2015 12:17 PM (1,301 Views)

Now that our revamped site has launched, it seems like a good time to remind our community members of some etiquette rules…you know, those things you should and shouldn’t do in an online community.  


We want you to get the most out of your community experience, so be sure to follow these simple guidelines.


  • Speak for yourself, not for your company.


  • Respect your audience and be polite. Lively discussions are always encouraged, but never resort to insults, slurs, or obscene language. Steer clear of unrelated topics that could be considered objectionable or inflammatory. Recognize your own biases and keep them in check.


  • Keep in mind that written text can be ambiguous and often seems ruder than those same words being spoken. Be careful of the words you choose - what you intend to say might not be what others hear, or read, in this case. And what you read might not be what the author intended.


  • Mark answers as “Accepted Solution” and “Like” helpful comments. This lets the community know what worked for your problem, and ensures that good information rises to the top.


  • Check to see if your question has already been asked. If you have a question related to a post, it’s best to start a new discussion thread. And before responding to questions, read previous responses to avoid redundancy.


  • Post your question once, in the appropriate forum. Multiple instances of the same question dilutes the answers and causes confusion.


  • Respect copyright, fair use, and financial disclosure laws.


  • Don’t post personal information. Protect all confidential and proprietary information. Be sure to read the User Guidelines for more information


View the above guidelines in video form.


Above all else, Ask. Find. Share. These are your SAS Support Communities.