02-07-2015 12:46 AM
Is there anyone monitoring the SAS Support Communities over the weekend? The site is being targeted by spammers. Is it possible to block a member rather than removing the content by the member?
I'm trying my best to remove the discussions, articles & ideas, they seem to have a script as they are posting faster than I can remove :-(
02-07-2015 02:54 PM
Hi everyone --
We're aware of the situation. We are taking steps to block them, and then clean up the unwelcome content. Thanks for your patience.
Also, thanks for being diligent by reporting the spam messages -- that takes them off the "stream" and hides them from view.
Manager, SAS Online Communities
02-09-2015 08:14 AM
02-10-2015 01:39 AM
Sometimes I wish I had the ability to mark a userid as spammer, so the system can automatically move all its posts to the preliminary spam bin for the admins to clean out (or not).
02-10-2015 04:50 AM
Totally agree. It takes quite a few clicks and screens to mark a single post as spam. I would like if there would be some automated process so that a user gets blocked once enough people mark stuff from this user as spam. ...but then how to protect against some malicious process which marks other innocent users as spammers using multiple identities? May be some weighting based on the user's status marking something as spam could help?
02-10-2015 05:17 AM
And now we're also having spams as "articles" which we can't mark as spam. And then it says "This version of the article is awaiting approval, and is therefore not yet visible to others." Why do I see it then?
02-10-2015 06:35 AM
Thank you all -- for your ideas, your diligence, and your concerns.
- These spammers are creating new IDs specifically for spamming, They are not hijacking any existing accounts.
- There isn't a way for a community member (like yourselves) to mark a user as a spammer. You can report only on the content.
- However, it's very easy for us to identify the pattern of abuse and then disable the user.
- Unfortunately, the spammers are adept at creating new accounts (it's easy for any person to create a SAS profile -- all you need is an e-mail address). And the IP addresses the spammers use don't fit a pattern that we can easily block by range.
Would it surprise you to learn that I have a SAS report that I run in SAS Enterprise Guide that shows the spammers among the legit users? Here's a snap:
We are taking steps to stem the tide of spam. Believe it or not, the volume is down quite a bit from what we experienced this past weekend. We are hoping that our continued actions (including your actions to report messages as Abuse and thus hide their content) will win the battle for us.