SAS Enterprise Case Management(ECM) Incident Type is always NULL

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Frequent Contributor
Posts: 78

SAS Enterprise Case Management(ECM) Incident Type is always NULL

I am using SAS ECM now and i have configured the neccessary data for INCIDENT TYPE dropdown when creating new Incident.


When i click on "Create new Incident", the INCIDENT TYPE is NULL.

My INCIDENT_CONFIG table:

incident config.PNG

 

my INCIDENT_CONFIG_X_USER_GROUP:

incident config x user group.PNG

 

REF_TABLE_VALUE:

ref table value.PNG

 

 

In SAS Management Console (SMC), i assigned ecmadm as the admin with CASE MANAGEMENT: Manager role and CEKBM group is also assigned to ecmadm.

 

I just don't get it why the INCIDENT TYPE is still blank:

blank incident dropdown.PNG

 

Can anyone assist me on this?

Respected Advisor
Posts: 4,274

Re: SAS Enterprise Case Management(ECM) Incident Type is always NULL

Posted in reply to imdickson

@imdickson

Can anyone assist me on this?

ECM skills are scarce and unless your question gets passed to some ECM expert at SAS it's rather unlikely that someone in the community forums will have the necessary expertise to assist you.

I suggest you raise a SAS Tech Support track for your question.

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