Download fails

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mjo
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Posts: 1

Download fails

I'm trying to download the Enterprise Guide (eguideoda_signed.exe) from the download area for SaS OnDemand for Acedemics
but the download always fails.  I've tested the bandwidth and we are getting over 15MBps.

The download will start but quits at various times sometimes after only 33MB, somtimes it got over 200 MB

of the 366MB file.

Tried IE, chrome and Firefox.  All failed.

Running an 8G , 64bit dell with windows 7 - 64bit

thanks

Mary

 

Super User
Posts: 17,737

Re: Download fails

Contact SAS Tech Support, see very fine print at the bottom of the page for the link.

New Contributor
Posts: 3

Re: Download fails

I am having the same exact issue.
Community Manager
Posts: 2,757

Re: Download fails

Hi @vasifvora0 - you might need to contact SAS Technical Support with your question.  You can send e-mail to SASAnalyticsU@sas.com to get the conversation started.

New Contributor
Posts: 3

Re: Download fails

Thank you Chris. I had issues trying to download the installation file on Windows 7 and chromebook. It worked when I downloaded it on macbook and ran the .exe file on windows 7.  

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