Browser won't go to https://communities.sas.com/content

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Trusted Advisor
Posts: 1,925

Browser won't go to https://communities.sas.com/content

I have set up a bookmark in IE 9 to take me to

https://communities.sas.com/content


However, when I open the browser and select this bookmark for the first time, it takes me to https://communities.sas.com/communications

The second time I use this bookmark, it takes me to the desired location.

Is there some way to fix this?

SAS Employee
Posts: 224

Re: Browser won't go to https://communities.sas.com/content

Posted in reply to PaigeMiller

I've never seen this happen.  I'll create my bookmark and try to reproduce so that I can provide details to our development team.  More to come....

Trusted Advisor
Posts: 1,925

Re: Browser won't go to https://communities.sas.com/content

Posted in reply to reneeharper

Hey

Any update on this? It happens every day ... plus ...

Today, I got an e-mail about a reply in a thread I was participating in. I clicked on the link in the e-mail which should have taken me directly to that thread. Instead, it took me to https://communities.sas.com/communications

Windows 7 Pro 64 bit Service Pack 1, IE 9

SAS Employee
Posts: 224

Re: Browser won't go to https://communities.sas.com/content

Posted in reply to PaigeMiller

I am embarrassed to say that I have not been able to reproduce your problem nor do I really know where to look. SO, I have turned your problem over to the experts at Jive.  I opened the case today. I'll let you know what I hear from them.

-Renee

Contributor
Posts: 20

Re: Browser won't go to https://communities.sas.com/content

Posted in reply to PaigeMiller

I have noticed a similar problem. When I clicked on the link in my SAS email for this thread, it first took me to communities.sas.com/welcome. When I clicked on the link again it opened another tab and went directly to the thread.

I've had related problems the past few weeks with SAS's website in general. I tried to register for a webinar. The link took me to the webinar registration page but the page loaded with multiple java script errors. Then I tried to log in so it would use my profile for the registration and the login button doesn't work, I assume because of the js errors. Even on this thread page the browser indicates "done, but with errors on page". But it gets even better. If I go to the SAS home page, which appears to be newly redesigned, and click on "login" it just reloads the page but doesn't give me a login screen. It does produce an error:


Message: Unterminated string constant
Line: 1
Char: 102
Code: 0
URI: http://www.sas.com/en_us/home.html

So, to get around this, I use Firefox to log in, because for some reason it seems to be able to get around the issue that IE8 has, and then I paste the link I want to go to for webinar registration or whatever and it then seems to work. Until the next time and I have to do it all over again. This all only started happening in the past few weeks.

Trusted Advisor
Posts: 1,925

Re: Browser won't go to https://communities.sas.com/content


Thanks for mentioning this, .

I should add that my company really doesn't allow me to choose what browser I use, it must be IE9. So, I use IE9, not because I want to, but because I have to. Try it in another browser is not an option.

SAS Employee
Posts: 224

Re: Browser won't go to https://communities.sas.com/content

Posted in reply to PaigeMiller

The really interesting thing is that I just had this happen to me for the first time!

The vendor has given us a few places to look and our IT staff will be investigating.  Keep letting us know what your experiences are and I'll keep you posted on progress.

Trusted Advisor
Posts: 1,925

Re: Browser won't go to https://communities.sas.com/content

Posted in reply to reneeharper

Update:

If I open my browser and am not logged in to sas.com, when I first attempt to go to https://communities.sas.com/content, that's where I wind up.

If I open my browser and I am logged in to sas.com, the first attempt to go to https://communities.sas.com/content takes me to https://communities.sas.com/communications and the second time I attempt to go to https://communities.sas.com/content, that's where I wind up.

Super Contributor
Super Contributor
Posts: 386

Re: Browser won't go to https://communities.sas.com/content

Posted in reply to PaigeMiller

I have been experiencing exactly this sort of behavior for quite a while ... actually ever since it became possible to remain logged in. I see this in Firefox and in Chrome ... haven't tried IE. Using Win 7 pro 64 bit up to date.

I aim for: and end up here: Welcome | Communities on SAS. Aim for again and get there. If I don't remain  logged in I get there in one step as expected.

SAS Employee
Posts: 224

Re: Browser won't go to https://communities.sas.com/content

Posted in reply to PaigeMiller

We will be deploying a fix for this between 2-3pm ET on the 25th.  I'll post more details when the fix is in place.

Message was edited by: Renee Harper

Trusted Advisor
Posts: 1,925

Re: Browser won't go to https://communities.sas.com/content

Posted in reply to reneeharper

Hey that's great news.

I hope I will get invited to the celebration party Smiley Wink

SAS Employee
Posts: 224

Re: Browser won't go to https://communities.sas.com/content

Posted in reply to PaigeMiller

The fix has been deployed. You should notice a difference in behavior after you log out and log back in.

Paige, if you are at SAS Global Forum, come to the community meetup on Tuesday night and we'll have a celebration party!

Thanks again for reporting with such helpful details.

-Renee

Contributor
Posts: 20

Re: Browser won't go to https://communities.sas.com/content

Posted in reply to reneeharper

I'm just catching up on some email and noticed a message about this in my SAS updates. It worked great when I logged in just now. Thank you, Renee, for responding so quickly and staying on top of this! Great customer service.

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