News from your SAS community managers

Solution views continue to increase

by Community Manager on ‎05-24-2018 02:52 PM (148 Views)

It’s SAS Support Communities metrics time! The team pulled some recent graphs from Jan. 2016 - April 2018 that show solution views to total views and total views per month. Check them out, along with a bit of commentary.



Percentage of solution views has been steadily rising, thanks to concerted efforts to make highly-viewed topics the best that they can be. 




Overall visits and views on the site has seen “meteoric” rise over the past year or so, thanks in part to these helpful solutions that rank very high in Google search results. Thus, the impact of good content is even higher. Compare March 2016 to March 2018 – over 4 times as many topic views, and 28% more of those were of solutions. That translates into a 380% increase in solution views! Over time, that’s millions of communities visits that yielded an answer that someone needed.


You’ll note a little bit of up-and-down from month to month on the views. That’s typical of technical forums – visits are seasonal; activity spins down in December/early January.

Adding attachments to your communities posts

by Community Manager on ‎05-24-2018 10:11 AM (165 Views)

Find out how and when to add attachments to your communities posts.


Gardening with tags in the SAS Support Communities

by Community Manager ‎04-26-2018 08:05 PM - edited ‎05-02-2018 10:51 AM (178 Views)

All community members can tag comments, forum posts and library articles. Use these tagging tips for your convenience and to help fellow members.


What to do when our spam filter traps your post

by Community Manager ‎04-17-2018 03:46 PM - edited ‎05-01-2018 11:37 AM (126 Views)

Sometimes you hit “post” and our platform whisks your stuff to our spam quarantine. Unfortunately technical content, with code and arcane symbols, is susceptible to being detained. Good news: It’s now easy to alert community admins to release falsely imprisoned posts.


How to use (and contribute to) the SAS Tips board

by Community Manager ‎03-21-2018 01:34 PM - edited ‎03-22-2018 02:04 PM (420 Views)


tips-and-tricks.pngLove SAS tips? Well, who doesn't?  Have a tip to share? Naturally -- SAS knowledge is too precious to keep it all to yourself.  Here's how you can find curated tips on the community, and share your own.


Why and how to create a bio and signature

by Community Manager on ‎12-13-2017 10:53 AM - last edited on ‎01-26-2018 01:29 PM by Community Manager (689 Views)

Got SAS knowledge worth spreading? While visitors to the SAS Support Communities are hungry for it, they might appreciate more insight into who you are and what you know. This post sheds light on two tools to multiply your influence -- through your community signature and bio.


SAS Support Communities launches PROC Star program

by Community Manager ‎08-01-2017 08:53 AM - edited ‎08-01-2017 08:59 AM (3,271 Views)

It’s time to recognize a growing group of folks on the community. These members have shown a knack for helping, encouraging and leading other community members. They have gone above and beyond when offering their advice to other SAS users. For this reason, they have been selected for the PROC Star program.


Would you vote for Friday?

by Community Manager on ‎05-17-2017 06:23 PM (1,539 Views)

Voting is open for the Lithy Awards -- and the SAS Support Communities program is represented in two categories. Cast your ballots by 5:00 p.m. ET on Friday, May 19.


SAS Online Communities Linkup 2017: Available for viewing

by Community Manager ‎05-03-2017 11:33 AM - edited ‎05-08-2017 01:02 PM (831 Views)

We met.  We shared updates. We shared stats.  We announced awards and achievements.  Tune in to listen to your community leaders and hear the reaction from the attendees.


Community contributions lead to SAS Visual Analytics book and SAS Global Forum paper

by Community Manager ‎02-13-2017 03:47 PM - edited ‎02-15-2017 09:57 AM (1,757 Views)

When Zencos Data Visualization Practice Director Tricia Aanderud announced a SAS Global Forum 2017 presentation about how community posts helped shape her book, Introduction to SAS Visual Analytics, I had to know more. She shares details in this Q/A article.


The Super User program continues to grow

by Community Manager ‎02-01-2017 08:15 AM - edited ‎02-01-2017 08:18 AM (3,697 Views)

Super Users exemplify the best aspects of the SAS community: they are helpful, knowledgeable, and trustworthy. 


Changing your user name and email on the communities

by Community Manager ‎01-27-2017 10:53 AM - edited ‎04-27-2018 11:21 AM (756 Views)

This post will address how to change your user name and email for the communities.


Accepted solutions continue to rise

by Community Manager on ‎11-30-2016 10:47 AM (751 Views)

Even though it’s been a few months since we’ve published SAS Support Communities metrics (found on the top of the homepage of Community Matters), the community management team continues to make headway to improve one measure in particular: percentage of accepted solutions. How, you might ask? It’s simple, really.


What's this SAS Communities Library article business all about? Why would anyone want to write one? This post gives you cause and instructions to get started.


What's SAS like to do business with? Share your favorite story!

by Community Manager ‎10-05-2016 10:24 AM - edited ‎10-07-2016 03:04 PM (2,035 Views)

As part of marking Customer Experience Day, we’re collecting personal stories about your experience doing business with us. Share yours in the comments to this post and earn a chance to win awesome SAS swag. Deadline to post is 5:00 p.m. ET on Friday, Oct. 7 




Meet the Super FREQs

by Community Manager ‎08-11-2016 11:40 AM - edited ‎08-11-2016 11:45 AM (1,834 Views)

You’ve probably encountered the SAS Super Users in the SAS Support Communities. Now meet another group of elite volunteers.

SAS employees call them co-workers. If you frequent our forums, you know them as Super FREQs. Badge.jpg

Community management selected these 12 based on their consistent helpfulness, demonstrating SAS’ core values in a way that sets them apart.




First Super Users pass the torch to new community heroes

by Community Manager ‎08-01-2016 02:09 PM - edited ‎08-11-2016 03:32 PM (1,453 Views)

Our inaugural SAS Super Users – @Astounding, @ballardw, @LinusH, @PGStats, @Reeza and @RW9 – today come to the end of their six-month term. Join us in thanking them for all they do in our communities. Also, let's welcome six new honorees for their exemplary contributions: @DarthPathos@Data_NULL__@KurtBremser@Ksharp@SASKiwi and @SteveDenham 


Nice work on accepting solutions!

by Community Manager on ‎05-04-2016 09:17 AM (1,159 Views)

Seven percent more topics have received accepted solutions this month and boy are we proud. More solved threads mean better community experiences all around. Thank you for telling us what worked! Read more remarks on this month's community data.



SAS Support Communities: Here We Grow Again!

by Community Manager ‎04-19-2016 05:23 PM - edited ‎04-20-2016 12:19 PM (799 Views)

New community categories we've added recently include certification, customer intelligence and risk management. Go say hello and start sharing what you know!


A tip for getting your first accepted solution badge

by Community Manager on ‎04-15-2016 08:08 AM (1,037 Views)

Are you having trouble getting that elusive First Accepted Solution badge? We have a handy tip.


Latest community data shows jump in Reply Rate

by Community Manager on ‎04-05-2016 11:03 AM (379 Views)

See what else current metrics show, plus a finding uncovered by our community survey that you've no doubt been asked to complete.


Your notifications now "float" as you scroll

by Community Manager on ‎03-22-2016 09:53 AM (434 Views)

We continue to tweak the design of the community site in response to your feedback.  Our latest change: freeing up a little bit of space on the header to make the real content rise to the top.


What are these community metrics all about?

by Community Manager on ‎03-11-2016 11:25 AM - last edited on ‎03-11-2016 11:32 AM by Community Manager (1,210 Views)

If you follow the Community Matters board where we talk about all things SAS Support Communities, you likely noticed the graphs representing various metrics across the tabs above the Q/A list. What are those all about?


Are you attending SAS Global Forum in April? Are you an active member of the SAS Support Communities? Answer “yes” to both of these questions and you could walk away with some pretty cool items.


Change is in the air

by Community Manager on ‎02-26-2016 02:43 PM (1,066 Views)

When we launched our revamped communities in September 2015, we knew we would continue to tweak the design based on user feedback. Well, the time has come to implement some of those changes.


SAS Super Users are among us

by Community Manager on ‎02-01-2016 09:25 AM - last edited on ‎07-27-2016 09:23 AM by Community Manager (563 Views)

Find out about a new SAS Support Communities program and what makes these strong members "super."


10 Things You Don't Know About Me: Beverly Brown

by Community Manager ‎01-25-2016 09:40 PM - edited ‎02-24-2016 02:11 PM (2,001 Views)

Here's a chance to learn a bit more about your online communities team members.


Take action from your inbox: new “Reply by email” in community notifications

by Community Manager ‎01-15-2016 01:23 PM - edited ‎01-15-2016 01:25 PM (1,223 Views)

We are always looking to make the communities easier to use, and we’ve recently implemented something that we think you’ll love.




Have your say in the SAS Communities off-topic lounge

by Community Manager on ‎01-12-2016 09:50 AM (559 Views)

The SAS Support Communities Have Your Say “lounge” is the closest way to have a virtual cup of coffee – or other beverage of choice – with your SAS friends. Find out what it's all about in this blog post.


10 Things You Don’t Know About Me: Lainie Hoverstad

by Community Manager ‎12-21-2015 11:07 AM - edited ‎12-21-2015 11:11 AM (1,614 Views)

Here's a chance to learn a bit more about your online communities team members.