News from your SAS community managers

Accepted solutions continue to rise

by Community Manager on ‎11-30-2016 10:47 AM (53 Views)

Even though it’s been a few months since we’ve published SAS Support Communities metrics (found on the top of the homepage of Community Matters), the community management team continues to make headway to improve one measure in particular: percentage of accepted solutions. How, you might ask? It’s simple, really.

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What's this SAS Communities Library article business all about? Why would anyone want to write one? This post gives you cause and instructions to get started.

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What's SAS like to do business with? Share your favorite story!

by Community Manager ‎10-05-2016 10:24 AM - edited ‎10-07-2016 03:04 PM (880 Views)

As part of marking Customer Experience Day, we’re collecting personal stories about your experience doing business with us. Share yours in the comments to this post and earn a chance to win awesome SAS swag. Deadline to post is 5:00 p.m. ET on Friday, Oct. 7 

 

 

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Meet the Super FREQs

by Community Manager ‎08-11-2016 11:40 AM - edited ‎08-11-2016 11:45 AM (802 Views)

You’ve probably encountered the SAS Super Users in the SAS Support Communities. Now meet another group of elite volunteers.

SAS employees call them co-workers. If you frequent our forums, you know them as Super FREQs. Badge.jpg

Community management selected these 12 based on their consistent helpfulness, demonstrating SAS’ core values in a way that sets them apart.

 

 

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First Super Users pass the torch to new community heroes

by Community Manager ‎08-01-2016 02:09 PM - edited ‎08-11-2016 03:32 PM (932 Views)

Our inaugural SAS Super Users – @Astounding, @ballardw, @LinusH, @PGStats, @Reeza and @RW9 – today come to the end of their six-month term. Join us in thanking them for all they do in our communities. Also, let's welcome six new honorees for their exemplary contributions: @DarthPathos@Data_NULL__@KurtBremser@Ksharp@SASKiwi and @SteveDenham 

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Nice work on accepting solutions!

by Community Manager on ‎05-04-2016 09:17 AM (472 Views)

Seven percent more topics have received accepted solutions this month and boy are we proud. More solved threads mean better community experiences all around. Thank you for telling us what worked! Read more remarks on this month's community data.

 

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SAS Support Communities: Here We Grow Again!

by Community Manager ‎04-19-2016 05:23 PM - edited ‎04-20-2016 12:19 PM (270 Views)

New community categories we've added recently include certification, customer intelligence and risk management. Go say hello and start sharing what you know!

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Are you having trouble getting that elusive First Accepted Solution badge? We have a handy tip.

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Latest community data shows jump in Reply Rate

by Community Manager on ‎04-05-2016 11:03 AM (127 Views)

See what else current metrics show, plus a finding uncovered by our community survey that you've no doubt been asked to complete.

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Your notifications now "float" as you scroll

by Community Manager on ‎03-22-2016 09:53 AM (178 Views)

We continue to tweak the design of the community site in response to your feedback.  Our latest change: freeing up a little bit of space on the header to make the real content rise to the top.

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What are these community metrics all about?

by Community Manager on ‎03-11-2016 11:25 AM - last edited on ‎03-11-2016 11:32 AM by Community Manager (483 Views)

If you follow the Community Matters board where we talk about all things SAS Support Communities, you likely noticed the graphs representing various metrics across the tabs above the Q/A list. What are those all about?

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Are you attending SAS Global Forum in April? Are you an active member of the SAS Support Communities? Answer “yes” to both of these questions and you could walk away with some pretty cool items.

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Change is in the air

by Community Manager on ‎02-26-2016 02:43 PM (469 Views)

When we launched our revamped communities in September 2015, we knew we would continue to tweak the design based on user feedback. Well, the time has come to implement some of those changes.

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SAS Super Users are among us

by Community Manager on ‎02-01-2016 09:25 AM - last edited on ‎07-27-2016 09:23 AM by Community Manager (228 Views)

Find out about a new SAS Support Communities program and what makes these strong members "super."

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10 Things You Don't Know About Me: Beverly Brown

by Community Manager ‎01-25-2016 09:40 PM - edited ‎02-24-2016 02:11 PM (923 Views)

Here's a chance to learn a bit more about your online communities team members.

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Take action from your inbox: new “Reply by email” in community notifications

by Community Manager ‎01-15-2016 01:23 PM - edited ‎01-15-2016 01:25 PM (707 Views)

We are always looking to make the communities easier to use, and we’ve recently implemented something that we think you’ll love.

 

 

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Have your say in the SAS Communities off-topic lounge

by Community Manager on ‎01-12-2016 09:50 AM (315 Views)

The SAS Support Communities Have Your Say “lounge” is the closest way to have a virtual cup of coffee – or other beverage of choice – with your SAS friends. Find out what it's all about in this blog post.

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10 Things You Don’t Know About Me: Lainie Hoverstad

by Community Manager ‎12-21-2015 11:07 AM - edited ‎12-21-2015 11:11 AM (892 Views)

Here's a chance to learn a bit more about your online communities team members.

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The fix is in: who counts as "Online"?

by Community Manager on ‎12-17-2015 04:32 PM (241 Views)

Watching the home page stats and noticing that you have more company on the community? Here's a little inside info on how we count who is online right now.

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10 Things You Don’t Know About Me: Chris Hemedinger

by Community Manager ‎12-14-2015 07:00 AM - edited ‎12-14-2015 08:00 AM (1,061 Views)

My mother was a computer, I was laid off from my first job at age 12, and I'm the paterfamilias for the Hemedaughters.  These are just a few tidbits that you might not know about me -- read on for the full list!

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The SAS Studio Community is open for business

by Community Manager on ‎12-09-2015 05:10 PM (414 Views)

 SAS Studio Starter Kit.PNGI just put the finishing touches on your new SAS Studio Community. Go over and check it out!

 

We noticed SAS Studio inquiries popping up across various boards. We decided to serve its growing user base by putting product info and access to peers in one place. Browse the site and find answers. Or provide answers. Just remember, you get to post questions and replies, earn badges, and connect with one another only if you’re a registered SAS Support Communities user.

 

If you’re not registered, what are you waiting for?  This article (including a video) tells you how to build an awesome SAS Communities profile.

 

We’ve seeded the new board with discussion threads and included a “starter kit” that aggregates some of our best get-started info. Glad to include anything else you’d find helpful. Post ideas in the comments. And spread the word about the new SAS Studio Community!

10 Things You Don’t Know About Me: Anna Brown

by Community Manager on ‎11-30-2015 10:40 AM (611 Views)

Here's a chance to learn a bit more about your online communities team members.

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Here's a chance to learn a bit more about your online communities team members.

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Importance of Accepted Solutions and Likes

by Community Manager on ‎11-12-2015 08:21 AM (1,158 Views)

Learn the difference between Accepted Solutions and Likes, and how to use each effectively.

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How to nominate a topic/discussion as an article for the SAS Communities Library

by Community Manager ‎11-05-2015 11:17 AM - edited ‎11-04-2016 10:41 AM (3,501 Views)

Find a good discussion that should be an article? Nominate it to the Library! Here's how.

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Getting the Most from Your Post: SAS Syntax Highlighter

by Community Manager on ‎10-23-2015 08:00 AM (803 Views)

Happy Friday!  I hope you had a nice week and found these tips helpful for Getting the Most from Your Post. Here's Tip #5. 

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Getting the Most from Your Post: Boilerplate Answer Text

by Community Manager on ‎10-22-2015 08:00 AM (202 Views)

This Community Quick Tip is one of my personal favorites. I hope you like it, too. 

From the 5 Quick Tips: Getting the Most from Your Post series where a new quick tip will be rolled out each day this week.  Tip #4:

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We're proud to be featured on an industry podcast.  Interested in some behind-the-scenes stories from communities.sas.com? Listen to the interview at http://bit.ly/SAS-CH-SS.

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Get the most from your post! Read more about this new aspect of your Accepted Solutions. Tip #3:

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Getting the Most from Your Post: Reply to Reply

by Community Manager on ‎10-20-2015 08:00 AM (356 Views)

Get the most from your post! Whether it is "good-to-know" info, "new feature" alerts or "how-to" hits, we hope these tips will make your SAS Online Communities experience better.  Here is Tip #2:

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