Six new Super FREQs, named for the beloved SAS procedure (not that ‘80s song), are identified by the caped-hero icon and badge on their profiles. They recently joined the inaugural six, enjoying administrative privileges that are the sole domain of community managers and Super Users.
Super FREQs say community activity informs their SAS work
Asked why they participate in the communities, every Super FREQ said it helps them do their best work.
SAS solutions architect Renato Luppi, a familiar presence in the SAS Visual Analytics Community, described community involvement as rewarding. He said, “It allows us to quickly share the knowledge we have acquired through years of experience and make sure our customers stay on track to accomplish their goals more efficiently when using SAS.”
Casey Smith, active in the Enterprise Guide Community, likes that the communities provide a way to have continual connection with SAS users. “Users,” he said, “share their specific goals, challenges, pains, and novel solutions firsthand. This information is incredibly useful and assists me in improving our software in very concrete ways.”
Madelyn Bythell, part of a Technical Support team for SAS Visual Analytics and SAS Web Report Studio, said employees’ community activity may reduce the need for customers to open Tech Support tracks.
“I’m in a position to know solutions to commonly encountered problems and answers to commonly asked questions,” Bythell said. “Sometimes this means posting a link to a SAS note, documentation, an external blog, or a technical paper. Sometimes this means posting a solution or answer that we have provided to another customer in the past. And, if we get multiple tracks for the same issue, I like to proactively post a solution.”
Congratulate and thank the Super FREQs for their part in making SAS communities awesome: