04-15-2016 03:58 PM
I have search this problem online but haven't found a solution, and it is really a big problem that gets me stuck.
It is not the problem about programming but its about the software.
For example, if I select the word "assignment/' " in program editor, the word will disappear and be replaced by and symbol "L". Whatever I choose, this problem occurs. This is a really frustrated problem, because I usually need to select codes to do something in the editor.
Any suggestion is very appreciated.
04-15-2016 04:09 PM
Which version of SAS, Base, University Edition, Enterprise guide? Operating system?
And how are you selecting? Double click with mouse, hold down mouse key and drag, hold shift key down and use arrow keys to highlight? Or somethinge else.
I am assuming this is a SAS supplied editor. If not the case then this may not be the place to ask...
04-15-2016 04:32 PM
04-15-2016 06:11 PM - edited 04-15-2016 06:29 PM
I use Enterprise guide and my operating system is windows 10. I select the words by mouse, and I think its not the problem of using operating system or the way you choose the words. because this problem have occured in two different operating systems respectively.
When a problem exists in more than one environment then look for what is common. Your problem is NOT common so is likely related to something in your set up. If you up graded from Windows 7 or 8 to 10 on the same hardware then it is likely that the issue persists because of something maintained across upgrade. I would probably start with investigating the Mouse and mouse settings, especially if you have a scroll wheel that allows clicking. Since your response indicates the problem happens inconsistently then changes in pressure or timing of clicks can get different behaviors out of many mice and the more buttons/controls you can activate simulataneously the more likely you are to have an issue. I would start by disabling everything in mouse settings except a simple two button mouse and possibly make sure the the click settings have moderatly long intervals for interpretting two clicks as a double click.
If you have a mouse driver/app supplied by the mouse maker ensure that you have the latest driver for the righ operating system.
04-15-2016 06:25 PM
04-15-2016 06:32 PM
Thank you. But if I don't use my mouse to select and instead I just use the touch panel, the same problem occures. I don't set up anything because I use remote access SAS software which is offered by my university.
Talk to who ever is doing the maintenance and set up.
You have now introduced the possibility of network connectivity issues as a cause.
04-15-2016 06:57 PM
How are you accessing it remotely?
Is EG installed and you connect to a remote server, or do you log in to a portal?
Also, is Windows 10 your machine or the version where your University has the software installed?
Hopefully You see there's a lot of moving parts to your issue so it's unlikely you'll get an answer. I have a suspicion though which is why I'm asking all of these questions.
04-16-2016 02:38 AM
It is connected to a remote server, and open the SAS software together with an app Citrix Receiver. Normally there is no problem, and most of the time we can use SAS software smoothly, but this problem occured yesterday, and I can't use it until now. windows 10 is my machine
If I open a new editor, it's weird that there is an symbol "L" on the left-upper corner, and If I try to type something and then select them, then the part selected will become and "L" again.
04-15-2016 06:29 PM
04-16-2016 09:15 AM
Clearly there is something messed up in the touchpad device driver that is either sending spurious characters or just sending informaiton that SAS/EG cannot figure out and interprets as keystrokes. So you get the work highlighted and then it sees the new (spurious) key stroke and it replaces the highlighted text with the keystrokes.
Try attaching an actual mouse and see if you can get it to work.
If you are using remote access software to run SAS/EG (which requires a Windows machine) then it is possible that the issue is that the remote access software is not translating the mouse/touchpad operations correctly and that it has nothing to do with either your touchpad or the operation of SAS/EG.