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Got Error message when installing University Edition

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Occasional Contributor
Posts: 5

Got Error message when installing University Edition

Hello, everyone

I've downloaded Univerity Edition and followed the instruction. http://support.sas.com/software/products/university-edition/docs/en/SASUniversityEditionQuickStartVi...

 

In tep 4: Start the SAS University Edition vApp. I got an error message as follows. Does anyone know how to resolve this problem? Thank you! 

Capture 1.JPG

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Re: Got Error message when installing University Edition

Posted in reply to reginazhao
Occasional Contributor
Posts: 5

Re: Got Error message when installing University Edition

Hello, thanks for your suggestion. I also got the erro msg after I download the AMD Download Center. THanks.   Capture 1.JPG

Super User
Posts: 19,799

Re: Got Error message when installing University Edition

Posted in reply to reginazhao
Do what it says ... run as administrator.
Occasional Contributor
Posts: 5

Re: Got Error message when installing University Edition

I tried, but still not work. Capture2.JPG

Super User
Posts: 19,799

Re: Got Error message when installing University Edition

Posted in reply to reginazhao
Does your computer have an AMD processor? You may want to contact SAS tech support for help.
Occasional Contributor
Posts: 5

Re: Got Error message when installing University Edition

I don't know, thanks, I'll contact SAS later.

Super User
Posts: 19,799

Re: Got Error message when installing University Edition

Posted in reply to reginazhao

Usually it has a sticker, either AMD or Intel....but yes I'd recommend tech support at this time, though you may be out of luck until next week because of Christmas.  

I believe the email is sasanalyticsu@sas.com for tech support.

Occasional Contributor
Posts: 5

Re: Got Error message when installing University Edition

That's very helpful infor. Thank you so much! 

Have a good holiday! Merry Christmas, Reeza! 

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