02-25-2015 07:59 PM
I need some advice from the community because i am diving into an area that i have very little knowledge in regards to SAS.
I am told that there is a way to build scripts via %CMS or X that can login to my Avaya CMS Supervisor and pull a report directly as a dataset into the SAS system.
I have looked all over and found a couple of references but nothing that i would consider concrete or informative enough to give me a starting point.
The reason that i am looking to do this is that because of contractual reasons with Avaya, we are not able to link directly to their database, however, if i was able to build a program that logged into the CMS system and pulled the data i wanted without connecting to the database, technically, i would not be violating their TOS.
From what i have read so far, there is apparently ways to use the native language for Avaya CMS scirpting through SAS. If anyone has any idea on how to do this... i would be totally appreciative if you can help me get started.
I currently am working out of Enterprise Guide 5.1 if that helps.
02-27-2015 10:00 AM
Cannot speak to the TOS, but it does seem that Avaya provides an ODBC driver to use for collecting data from the CMS system:
02-27-2015 10:23 AM
I don't think that Avaya CMS has anything to do with the CMS operating system from IBM. Looks like Avaya CMS is a Call Management System.