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Understanding User Administration - Ask The Expert QNA

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New User
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Understanding User Administration - Ask The Expert QNA

Greetings, Respected Sir/Madam, I have sign-in issue while accessing my sas online platform showing the message that you have invalid username or passoword beside it' being correct. So how to solve the problem. Another I have also issue in accessing my university edition showing that "The launch of the server process failed with an unknown status code". So how to solve it. Thanks.
 
SAS Super FREQ
Posts: 390

Re: Understanding User Administration - Ask The Expert QNA

Posted in reply to Aamirhaider

 

Hi, @Aamirhaider. From what you've said, I'm guessing you are using SAS OnDemand for Academics. The users of SAS OnDemand for Academics have to re-accept their terms and conditions license once-a-year. Unfortunately, when their license is expired, youget a message like “Incorrect account name or password.” 

 

Since your issue is specific to you, I would encourage you to submit a Technical Support track to support@sas.com or call 1-800-727-0025.

 

Thanks,

Randy

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