Architecting, installing and maintaining your SAS environment

Unable to connect to workspace server

Accepted Solution Solved
Reply
Occasional Contributor
Posts: 16
Accepted Solution

Unable to connect to workspace server

[ Edited ]

Hi,

 

I am unable to connect to a workspace server.

I was created a month ago and i was able to connect to it till yesterday.

There have been no configuration changes in system.

 

When i try to validate the server the screen just hangs an i could only see a small dailog box saying Validating and after that nothing happens.

 

Please suggest what steps should i take to check this issue.

 

Thanks in advance !!

 


Accepted Solutions
Solution
3 weeks ago
Occasional Contributor
Posts: 16

Re: Unable to connect to workspace server

Posted in reply to JuanS_OCS
Did not change the logging.
Just restarted the Object Spawner and the issue is resolved.

Thanks !!

View solution in original post


All Replies
Super User
Posts: 8,054

Re: Unable to connect to workspace server

Posted in reply to vaishnavpranam

Look at the spawner logs (Lev1/ObjectSpawner/Logs).

---------------------------------------------------------------------------------------------
Maxims of Maximally Efficient SAS Programmers
Occasional Contributor
Posts: 16

Re: Unable to connect to workspace server

Posted in reply to KurtBremser
Hi Kurt,

This is a Grid system with 6 nodes.
Do i need to check object spawner logs for each node?
Super User
Posts: 8,054

Re: Unable to connect to workspace server

Posted in reply to vaishnavpranam

You need to check the spawner log on the physical server(s) that is/are defined for this workspace server.

---------------------------------------------------------------------------------------------
Maxims of Maximally Efficient SAS Programmers
Occasional Contributor
Posts: 16

Re: Unable to connect to workspace server

Posted in reply to KurtBremser
Nothing in the Logs
Super User
Posts: 8,054

Re: Unable to connect to workspace server

Posted in reply to vaishnavpranam

See if those logs are current. If the latest log file has not been written to recently, it's a sign for a hanging process.

Try to connect to the spawner from SMC and restart it from there. If that doesn't work, you may have to use the commandline to kill and restart the spawner process. Which may reveal a configuration problem that keeps the spawner from starting up.

 

All the while take care that you are following down the right path (looking on the correct physical server, looking for the correct userid - upcase/lowcase! - and so on), and use the correct userid from the commandline. The spawner runs under the userid of the SAS install user.

---------------------------------------------------------------------------------------------
Maxims of Maximally Efficient SAS Programmers
Trusted Advisor
Posts: 1,424

Re: Unable to connect to workspace server

Posted in reply to vaishnavpranam

Hello @vaishnavpranam,

 

when it stoped working for you, have you changed your password, recently? Is it your account locked, somehow?

 

If that is the case, your admin should grant you access to change the password on lsf (lspasswd command line). 

 

Anyway, if it is a workspace you can always debug on several ways:

 

- If you can, connecting to the OS and launching a WorkspaceServer.sh/.bat session and checking what is there.

- Enabling WorkspaceServer logs, temporarily, and extending info to INFO or even DEBUG

- You can also extend log info on Object Spawner, it will require you to refresh or restart the Object Spawner

- Your system admin can check the PAM logs

- You can check logs on LSF.

 

I would start just with the question regarding the password than perhaps the 2-3 first questions, it should be enough.

 

Occasional Contributor
Posts: 16

Re: Unable to connect to workspace server

Posted in reply to JuanS_OCS
Hi JuanS_OCS,

The issue is not with a particular id. None of our users is able to connect that WSServer.

I am considering the ways you specified for debugging.
I just tried to test connect from SMC and i was able to make a connection to node1,2,3,4, & 6, But my node 5 was not responding.

I am attaching the screenshot for your reference.

Thanks !!
Trusted Advisor
Posts: 1,424

Re: Unable to connect to workspace server

Posted in reply to vaishnavpranam

Good idea.

 

It seems to me that this node has lost a configuration, or perhaps you just need to restart the Object Spawner on that machine. You will need to, anyway, because of the change on logging config. 

Solution
3 weeks ago
Occasional Contributor
Posts: 16

Re: Unable to connect to workspace server

Posted in reply to JuanS_OCS
Did not change the logging.
Just restarted the Object Spawner and the issue is resolved.

Thanks !!
Trusted Advisor
Posts: 1,424

Re: Unable to connect to workspace server

Posted in reply to vaishnavpranam

Very glad to read! Smiley Happy

☑ This topic is solved.

Need further help from the community? Please ask a new question.

Discussion stats
  • 10 replies
  • 175 views
  • 3 likes
  • 3 in conversation