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SAS application is not available to install

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Frequent Contributor
Posts: 113
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SAS application is not available to install

[ Edited ]

 

Hi,

 

Sorry if I send my question to this location. I couldn't post it to "Administration and Deployment" and got error.

 

I've upgraded my computer from x32 to x64 and when I'm running SAS Deployment Wizard to install Base SAS, there is no option to install it in the product list.

In OrderSummary is mentioned that Base SAS is available to be installed. In "product to install" drop down list I've chosen "SAS Foundation and related software". What is the problem and why Base sas is not available in the list ?

 

Doriana


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‎09-08-2016 02:48 AM
SAS Super FREQ
Posts: 299

Re: SAS application is not available to install

Hi,

 

do you still have a SAS install on your machine right now?

 

If so, what you could try is uninstalling the existing one, and then try and install from the media/depot you have.

Please make sure you back up your environment before going that route!!!

 

Are you installing from media or from a software depot?

Something must have gone wrong with your SAS files when the environment was upgraded from 32-bit to 64-bit.

 

What version of SAS are you running? Are you trying to do a SAS version upgrade at the same time?

 

What are the exact steps you go when trying to install?

 

Check with your administrator if you have permissions to install.

 

These are a lot of questions, but hopefully the answers will bring us a bit closer to what is going on

 

Thanks

Anja

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Super User
Posts: 7,854

Re: SAS application is not available to install

It might be that your licence does not cover the 64-bit version.

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Frequent Contributor
Posts: 113

Re: SAS application is not available to install

Posted in reply to KurtBremser

But a friend of mine did the same and could install the Base SAS.

Super User
Posts: 19,868

Re: SAS application is not available to install

Licenses are specific to OS and bitness

 

And I'm pretty certain you can install 32 bit on a 64 bit machine 

 

Talk to your SAS administrator if you have issues or ask your friend what they choose in set steps. 

Frequent Contributor
Posts: 113

Re: SAS application is not available to install

Thank you Reeza. I asked my friend and I followed the same steps that he did but still no Base SAS available to install in the list.

 

 

 

Super User
Posts: 19,868

Re: SAS application is not available to install

Contact your SAS rep,for a new installation media would be my next suggestion. 

 

If if you call or email,SAS tech support they can check your license and possible help walk you through the start up. We're limited in what we can suggest via messages. 

Frequent Contributor
Posts: 113

Re: SAS application is not available to install

I've contacted SAS support and they checked the license files. I've also sent each screen shot of the installation process that I've undergone and everything was ok but they couldn't help me on this. Do you have any idea that what should I do? Or what might be the problem?

Super User
Posts: 19,868

Re: SAS application is not available to install

My only thought is do you need to create a depot that you can first install from or do you have incorrect media files. 

But if SAS tech support was unable to help I don't we can. 

 

What version of SAS are you trying to install and what is your OS? 

Solution
‎09-08-2016 02:48 AM
SAS Super FREQ
Posts: 299

Re: SAS application is not available to install

Hi,

 

do you still have a SAS install on your machine right now?

 

If so, what you could try is uninstalling the existing one, and then try and install from the media/depot you have.

Please make sure you back up your environment before going that route!!!

 

Are you installing from media or from a software depot?

Something must have gone wrong with your SAS files when the environment was upgraded from 32-bit to 64-bit.

 

What version of SAS are you running? Are you trying to do a SAS version upgrade at the same time?

 

What are the exact steps you go when trying to install?

 

Check with your administrator if you have permissions to install.

 

These are a lot of questions, but hopefully the answers will bring us a bit closer to what is going on

 

Thanks

Anja

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