SAS Security Certificate Framework fails to be installed on Windows Citrix client machine

[sai_murki]

Hello All,

We have pipelines which automate installation of SAS 94 client application on Windows citrix machines. The underlined tasks from pipeline just copy the depot and required third party to the machines and kick off the installation by invoking a powershell command to launch SAS Deployment Manager. This was working fine for SAS 94 M6/7 from past 3-5 years. However, we are seeing failures with SAS 94 M8.

The manual installation goes through successfully but the pipeline fails at "SAS Security Certificate Framework".

The SDW log has below lines at the end of log file:

INFO: INSTALL: Launching Install script - "O:\SAS\SASHome\SASPrivateJavaRuntimeEnvironment\9.4\jre\bin\java.exe" -Xmx256M -classpath "C:\Users\****9000098242***\AppData\Local\Temp\_setup30520\products\deploywiz__94598__prt__xx__sp0__1\deploywiz\ant-launcher.jar" -Dant.home="C:\Users\*****9000098242***\AppData\Local\Temp\_setup30520\products\deploywiz__94598__prt__xx__sp0__1\deploywiz" org.apache.tools.ant.launch.Launcher -verbose -logger com.sas.tools.webappconfig.logging.LogTransformer -Dinstall.properties.file="C:\Users\NPF1SX~1\AppData\Local\Temp\_setup0\install.properties" -Dant.log.file="O:\SAS\SASHome\InstallMisc\InstallLogs\certframe_wx6_update_2023-11-28-10.47.57.log" -l "O:\SAS\SASHome\InstallMisc\InstallLogs\certframe_wx6_update_2023-11-28-10.47.57.log" -lib "O:\SAS\SASHome\SASDeploymentManager\9.4\products\deploywiz__94598__prt__xx__sp0__1\deploywiz\groovy;O:\SAS\SASHome\SASDeploymentManager\9.4\products\deploywiz__94598__prt__xx__sp0__1\deploywiz\sas.tools.webappconfig.jar" -f "O:\SAS\SASHome\SASSecurityCertificateFramework\1.1\certframe_update.xml" -Dinstall.currprod.dir="O:\SAS\SASHome\SASSecurityCertificateFramework\1.1" -Dtemp.dir="C:\Users\NPF1SX~1\AppData\Local\Temp\_setup0" -Dinstall.currprod.12byte="certframe" -Dinstall.currprod.version="9.49658" -Dinstall.currprod.legalname="SAS Security Certificate Framework" -Dinstall.currprod.custversion="9.49658_M2" -Dinstall.currprod.maintversion="2" -Dinstall.currprod.sasrelease="ind" -Dorder.encoding="" -Dsas.home="O:\SAS\SASHome" -Dsid.file="O:\SAS\SASHome\licenses\SAS94_9CWFT7_*******_LINUX_X86-64.txt" update
Nov 28, 2023 10:47:58 AM com.sas.ssn.Configure runInstallAntScript
INFO: Return Code: 1
Nov 28, 2023 10:47:58 AM com.sas.ssn.Chaining installNext
SEVERE: Install failure for: SAS Security Certificate Framework
Nov 28, 2023 10:47:58 AM com.sas.ssn.Chaining run
INFO: Executing SDM cleanup process with the following params: [O:\SAS\SASHome\SASPrivateJavaRuntimeEnvironment\9.4\jre\bin\java, -cp, O:\SAS\SASHome\SASDeploymentManager\9.4\products\deploywiz__94598__prt__xx__sp0__1\deploywiz\groovy\groovy.jar, groovy.lang.GroovyShell, O:\SAS\SASHome\SASDeploymentManager\9.4\products\deploywiz__94598__prt__xx__sp0__1\deploywiz\SDMCleanup.groovy, sashome=O:\SAS\SASHome, logdir=O:\SAS\SASHome\InstallMisc\InstallLogs, logfile=sdmcleanup_2023-11-28-10.47.58.log]
Nov 28, 2023 10:47:58 AM com.sas.ssn.Chaining run
INFO: SDM cleanup process completed with exit code of 1
Nov 28, 2023 10:47:58 AM com.sas.ssn.Chaining run
INFO: Log file sdmcleanup_2023-11-28-10.47.58.log is located at O:\SAS\SASHome\InstallMisc\InstallLogs
Nov 28, 2023 10:47:58 AM com.sas.ssn.Chaining run
INFO: SAS Deployment Wizard is performing either a new or addon install. VJR pruning will not be enabled.
Nov 28, 2023 10:47:58 AM com.sas.ssn.Chaining run
INFO: VJR pruning was not enabled.
Nov 28, 2023 10:47:58 AM com.sas.ssn.Chaining createDeploymentRegistryViewLink
INFO: Creating deployoment registry view report with the command: [C:\Users\NPF1SX~1\AppData\Local\Temp\_setup30520\products\privatejre__99574__wx6__xx__sp0__1\bin\java.exe, -jar, O:\SAS\SASHome\deploymntreg\sas.tools.viewregistry.jar]
Nov 28, 2023 10:47:58 AM com.sas.ssn.Chaining createDeploymentRegistryViewLink
INFO: Deployment registry view is written to: O:\SAS\SASHome\InstallMisc\InstallLogs
Nov 28, 2023 10:47:58 AM com.sas.ssn.Chaining createDeploymentRegistryViewLink
INFO: Creating deployment registry veiw report failed with the following return code: 1
Nov 28, 2023 10:47:58 AM com.sas.ssn.Wizard silentDialogs
SEVERE: Deployment is incomplete due to failures noted above.
Nov 28, 2023 10:47:58 AM com.sas.ssn.Kit exitKit
INFO: Exit Code = -1

Again, the manual installation (silent mode as well) works well. But fails when I use a pipeline to invoke the SDM.

I also tried to install by unselecting the "SAS Security Certificate Framework" from the list when I record the response file but it somehow is forced to be installed.

Did anyone faced this kind of issue?

[gwootton]

Is there any more detail here? O:\SAS\SASHome\InstallMisc\InstallLogs\certframe_wx6_update_2023-11-28-10.47.57.log

[sai_murki]

Hello Greg,

I do not see that log file.

It did not get generated.

I saw a similar attached log file. I tried with -javaoptions -Xmx512M but still the same.

[gwootton]

If that log file isn't being generated it seems like the JVM isn't starting up at all. The file you've attached seems to support this, it's saying the failure happened during startup of the JVM, though this appears to be from it trying to run the deployment registry jar so this is from this failure:

INFO: Creating deployment registry veiw report failed with the following return code: 1
From the file:

VM state:not at safepoint (not fully initialized)
...
VM Arguments:
java_command: O:\SAS\SASHome\deploymntreg\sas.tools.viewregistry.jar
java_class_path (initial): O:\SAS\SASHome\deploymntreg\sas.tools.viewregistry.jar
Launcher Type: SUN_STANDARD

It seems like Java isn't able to reserve that Xmx size from the OS. Do you anything in your event viewer when the failure occurs?