06-16-2016 06:19 PM
I have any issue with SMC,I installed recently SAS 9.4 successfully without any issues on my machine.
for the first 2 times SMC opened without any issues,but after that when I tried to open SMC the
management console screen launches but it never moves further it stays at the first screen only for
hours and the screen won't go away until I reboot.
but sometimes when the screen stays there only and if I try to open SMC once again
it opens but the first screen will stay there only it won't go until I reboot.
I think it could be Java related since SMC is Java based client.
currently below Java versions installed on my machine and I have SMC 9.3 that works perfectly
on same machine.am not sure whether below versions are supported or not for SMC 9.4
Java 6 update 24
Java 6 update 43
am not sure where it's going wrong,I would appreciate if you can help me with this issue
06-17-2016 02:36 AM
06-17-2016 06:02 PM
have you looked at the log files, and Win event viewer, to see if there is something that would give you information on what might be going on?
Next step would be to open a ticket with Tech Sup.