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SAS MS Add-in 7.13 software update error

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Occasional Contributor
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SAS MS Add-in 7.13 software update error

Typing to update SAS MS Add-in 7.13 software in Microsoft Office 2016 on Windows 10 OS, I am getting an error message and find below.

 

An error occurred updating SAS Add-In for Microsoft Office.

Unable to download the update.

 

 

Updating components:

 

Microsoft Visual C++ Redistriutable

 

7.15

 

 

If anyone knows the solution please share with me.

 

 Thanks,

Anil


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‎01-08-2018 01:26 PM
SAS Employee
Posts: 199

Re: SAS MS Add-in 7.13 software update error

Hi @Viraaj

 

We can try to troubleshoot what is happening, etc. (could be related to certificates) but your best option would be to contact your SAS Technical Support.

Please have a look at https://support.sas.com/techsup/contact/

 

Cheers,
Damo

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SAS Employee
Posts: 296

Re: SAS MS Add-in 7.13 software update error

Can you access http://ftp.sas.com from the PC where you are doing the update form ?

Solution
‎01-08-2018 01:26 PM
SAS Employee
Posts: 199

Re: SAS MS Add-in 7.13 software update error

Hi @Viraaj

 

We can try to troubleshoot what is happening, etc. (could be related to certificates) but your best option would be to contact your SAS Technical Support.

Please have a look at https://support.sas.com/techsup/contact/

 

Cheers,
Damo

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