01-19-2018 11:09 AM
I'm stuck in a weird situation. Recently I updated my SAS guide from 7.1 to 7.15 because users are having problems with the excel 2016 format. With 7.1 I was able to connect correctly, but since I installed the 7.15 version I'm not even able to connect to metadata.
This is weird because Management console can connect, and also I tried with the integration technologies tools and the connection was correct.
When I try to connect using SAS EG I get the message that ask me to check the port and the machine that I'm trying to connect.
Any suggestion of what can I try?
01-19-2018 06:22 PM
I suggest you turn on EG logging to see what if happening in more detail:
Also I suggest opening a track with SAS Tech Support.
01-20-2018 10:30 AM
a track with SAS TS is a very good idea, as proposed by @SASKiwi.
I am wondering how that upgrade went and based on what. I mean:
- What kind of error do you get?
- How are you installing EG: locally on a PC, on Citrix, on another virtualization software such as AppV or ThinApp?
- Have you modified the connection details in your EG profile to that server?
Besides checking logs in Metadata, you could also check the events in windows (Event Viewer) and you could enable the longing on EG and see the logs on EG ( http://support.sas.com/kb/55/414.html ).
01-22-2018 09:25 AM
01-22-2018 09:33 AM
Still, it's an interesting question. Regardless of the bitness of EG and/or Windows and/or Office, you should at least get a successful connection to the Metadata server.
Open a Windows command prompt and then type:
telnet <<Metadata host name>> <<port>>
The above two values need to be EXACTLY what you use in Enterprise Guide. If you do this, what error(s) do you get ?
01-22-2018 10:37 AM
I've checked the ports and connections, I checked them with telnet and with SAS integration technologies tool. With both I get correct connections to metadata and to workspace.
01-22-2018 12:18 PM
You can also validate the User and its credentials on both servers by using SAS Integration Technologies Configuration Wizard.