Architecting, installing and maintaining your SAS environment

SAS Environment Manager Agent config update failure

Reply
Frequent Contributor
Posts: 91

SAS Environment Manager Agent config update failure

Hi team,

 

I'm updating the SAS Environment Manager Agent configuration with SAS 9.4 ship event 17w25. The SAS Deployment Manager fails the update with a 'stack overflow' and a 'Unknown error has occured' error. No more errors are availble. Also, the SAS Environment Manager Agent item appears twice in the SAS Deployment Manager items, see attached screenshot.

 

Any ideas ?

 

Thanks,

Nico.


Capture.PNG
SAS Employee
Posts: 113

Re: SAS Environment Manager Agent config update failure

@nhvdwalt,

 

It's very hard to say what went wrong based on the screenshot. I would like to review the most recent IT & SDM logs:

 

  • IT_*.log from /<SASHome>/InstallMisc/InstallLogs
  • SDM_*.log from /<INSTALLER_HOME>/.SASAppData/SASDeploymentWizard
Frequent Contributor
Posts: 91

Re: SAS Environment Manager Agent config update failure

Thanks alexal,

 

No IT logs were produced and the SDW logs just refer you back to the logs under ../Configure/Logs and those only state the error I mentioned previously.

SAS Employee
Posts: 113

Re: SAS Environment Manager Agent config update failure

@nhvdwalt,

 

Please restart SAS Deployment Manager with an option "-loglevel 2", repeat a problem and check these folders again.

Frequent Contributor
Posts: 91

Re: SAS Environment Manager Agent config update failure

Hi alexal,

 

The results are the same as previously now with loglevel=2

SAS Employee
Posts: 113

Re: SAS Environment Manager Agent config update failure

[ Edited ]

@nhvdwalt,

 

What about log files? It's almost impossible that SAS Deployment Manager is not creating the log file.

Frequent Contributor
Posts: 91

Re: SAS Environment Manager Agent config update failure

  • IT_*.log from /<SASHome>/InstallMisc/InstallLogs

         The SDM didn't produce any IT_* logs here

 

  • SDM_*.log from /<INSTALLER_HOME>/.SASAppData/SASDeploymentWizard

         There are logs here, but they just mention the logs under ..\Lev1\Logs\Configure

 

  • ..\Lev1\Logs\Configure

         These logs just mention the 'stack overflow' and 'An unexpected....' errors

SAS Employee
Posts: 113

Re: SAS Environment Manager Agent config update failure

@nhvdwalt,

 

May I ask you to show the most recent log file from ..\Lev1\Logs\Configure?

Frequent Contributor
Posts: 91

Re: SAS Environment Manager Agent config update failure

Sure, can I perhaps email them to you ?

 

I cannot remove the client information from the logs, to many.

SAS Employee
Posts: 113

Re: SAS Environment Manager Agent config update failure

@nhvdwalt,

 

You can send me a private message here and attach the log file. Or open a technical support track by sending a message to support@sas.com.

Frequent Contributor
Posts: 91

Re: SAS Environment Manager Agent config update failure

Thanks for the tip

 

I have already opened a Track # 7612159687

Ask a Question
Discussion stats
  • 10 replies
  • 154 views
  • 0 likes
  • 2 in conversation