06-13-2017 05:37 AM
I am working within a firm that has implemented SAS CPM8.1 under both a Desktop Client environment as well as newly added AppSphere (Citrix) virtual environment. I am testing out the virtual environment (stand alone - 'Guinea Pig') with the plan for the remainder of my colleagues to move from desktop / laptop to the AppSphere virtual environment. Recently I have been experiencing issues where the SAS web services appear to be affected when the virtual session stops intermittently (stalls / resets). Does anyone else have experience on a virtual desktop 'set-up who may have experienced similar issues. I am trying to ascertain if the Server hosting web services could be ‘reading’ these incidents as a loss of service and in trying to remediate the problem, and eventually going into a state of overload like a denial of service (DoS) situation. There appears to be no obvious error messaging which explains what is happening and eventually the only solution is to restart all related services. I am looking for guidance as to what to do next?
06-13-2017 10:48 AM
Do you get any error messages or warnings, anything that could help troubleshooting,
eg in the SASCostandProfitabilityManagement8.1.log, or web server logs?
What version of AppSphere are you running?
You probably have the correct version, but just to be certain, please check:
Is this an intermittent problem or one that you experience all the time?