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Not able to install SAS Management console

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Occasional Contributor
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Not able to install SAS Management console

[ Edited ]

I am trying to install SAS Management console  Client , but getting error while selecting the SID file. the error is Tech Support number value doesnt matches.

 

//Manny


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‎08-03-2017 07:33 AM
Super User
Posts: 5,441

Re: Not able to install SAS Management console

1. Contact your SAS administrator.
2. Contact SAS tech support.
Data never sleeps

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Solution
‎08-03-2017 07:33 AM
Super User
Posts: 5,441

Re: Not able to install SAS Management console

1. Contact your SAS administrator.
2. Contact SAS tech support.
Data never sleeps
Occasional Contributor
Posts: 15

Re: Not able to install SAS Management console

Hi Guys,

 

Thanks all for the feedbacks and suggestion.

 

I have contacted the SAS technical support they have provided a revised SID files as the existing one are expired and  now i am able to install it.

 

 

Contributor
Posts: 20

Re: Not able to install SAS Management console

What's the exact error? It might be that you're not using the correct SID file. Some sites have multiple files (ours does).

Super User
Posts: 3,261

Re: Not able to install SAS Management console

This may be caused by selecting a SID file that doesn't match the version / maintenance level (TS level) of SMC.

Trusted Advisor
Posts: 1,326

Re: Not able to install SAS Management console

Hello @Manny3,

 

as adviced by @SASKiwi and @LinusH, the support id on your software depot/order is not the same as the one in the license you are using.

Are you using a renewal license or the one coming with your own depot? Does your depot include several software orders?

 

Please try to align support id of the order you use, and the support id of the license. In case you cannot manage to do it and still have problems, please contact your SAS Technical Support team, they will be able to solve your question so you can move forward.

 

Hope it helps.

 

Kind regards,

Juan

Occasional Contributor
Posts: 15

Re: Not able to install SAS Management console

Posted in reply to JuanS_OCS

Hi Juan,

Yes my order contains multiple products, but even now  after installaing SAS MC, I am not able to check a relevant entry for SAS MC in my SID file , possibly it is packed in with some other product .

 

Also, I am not sure why  deployment manager is asking for a SID for a Client Installation.

Trusted Advisor
Posts: 1,326

Re: Not able to install SAS Management console

Hi there,

 

SAS Management Console does not require a license per-se, therefore you won't find any entry in the SID file.

But the deployment requires a valid license anyways. The reason probably would be Integration Technologies, but I think I am probably not the most suitable person to answer that question. I would definetely ask this question to your SAS representative or SAS technical support.

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