04-02-2015 08:09 AM
Great question, Andrew. I'm not sure that we have anything in writing, but I'll see what we can come up with. Thanks for the idea/suggestion!
04-02-2015 10:31 AM
Andrew and all - yes, on the Tech Support page at " Contact SAS Institute Technical Support " SAS recommends:
"If you are unable to resolve a problem by using the Self Help resources that are available to you, our consultants are available for real-time support."
Lize411: you can get all the information about contacting Technical Support on this page
Of course, SAS communities is a great place to ask a question for how to use the software and to find quick answers from SAS experts and peers.
Have a great day!