Architecting, installing and maintaining your SAS environment

Content Server Validation - Java Connection time out error.

Accepted Solution Solved
Reply
Frequent Contributor
Posts: 76
Accepted Solution

Content Server Validation - Java Connection time out error.

Hi All,

 

I'm trying to validate the Content server from SAS Management Console. It throws below error:

 

INFO: Starting simple validation for WebDAV server (level 1) - ping
SEVERE: Connection timed out: connect
SEVERE: java.net.ConnectException: Connection timed out: connect

 

Request if you can help me resolve this.

 

 

Thanks, AK


Accepted Solutions
Solution
‎07-27-2016 10:20 PM
SAS Employee
Posts: 33

Re: Content Server Validation - Java Connection time out error.

[ Edited ]

Hi. The message you are receiving is too generic to help you debug the problem.

 

Assuming you have used sas.servers to verify the services are up:

Lev1/sas.servers status

Then there are several logs you can check:

/Lev1/Web/Logs/SASServer1_1/SASContentServer9.4.log

/Lev1/Web/WebAppServer/SASServer1_1/logs/server.log

 

The exact location of the logs at your site can be determined by reviewing your Instructions.html file under the Lev1/Documents directory.

 

If you cannot tell the issue by reviewing the logs and restarting your middle tier does not help or is not an option, I would suggest opening a ticket with SAS Technical Support and sending in the two logs above. The middle tier support team will be able to help you debug your specific issue. 

View solution in original post


All Replies
Solution
‎07-27-2016 10:20 PM
SAS Employee
Posts: 33

Re: Content Server Validation - Java Connection time out error.

[ Edited ]

Hi. The message you are receiving is too generic to help you debug the problem.

 

Assuming you have used sas.servers to verify the services are up:

Lev1/sas.servers status

Then there are several logs you can check:

/Lev1/Web/Logs/SASServer1_1/SASContentServer9.4.log

/Lev1/Web/WebAppServer/SASServer1_1/logs/server.log

 

The exact location of the logs at your site can be determined by reviewing your Instructions.html file under the Lev1/Documents directory.

 

If you cannot tell the issue by reviewing the logs and restarting your middle tier does not help or is not an option, I would suggest opening a ticket with SAS Technical Support and sending in the two logs above. The middle tier support team will be able to help you debug your specific issue. 

Frequent Contributor
Posts: 96

Re: Content Server Validation - Java Connection time out error.

Hi @aj34321, this error generally comes when your sassrv account or sastrust account have not proper credentials or roles assigned, please read the object spawner log it will give you clear idea about that,
And also make sure that sassrv password have not changed after the installation, and if changed then you have used SDM to update the paaswords.
☑ This topic is SOLVED.

Need further help from the community? Please ask a new question.

Discussion stats
  • 2 replies
  • 449 views
  • 0 likes
  • 3 in conversation