UnitedHealthGroup
Contact: Kishor Devkota
Country: USA
Award Category: Community Uplift
Tell how you've used SAS to have a positive impact on your community.
I built predictive model using Medicare members past sample survey results about their experience with their health benefit plans. Based on the varieties of features related to the member each member is predicted if they experiencing any issue with their plan. The high risk members members were then outreached by the customer service team to check on the members and providing assistance over the phone if they need any help. For example, scheduling appointments, checking medication refills, finding specialty providers, resources for community assistance, rewards available.
What SAS products are you using and how are you using them?
SAS Enterprise Guide.
Use Predictive modeling Procedures like Proc Reg, Proc Logistics, Proc GLM, Proc Corr etc
Data evaluation procedures like proc sql, proc freq, proc univariate, proc gchart etc
What was your most surprising discovery about your work?
Impact on connecting with members with need, how thankful they are that there were able to get help over the phone. At the same time, it is a great opportuning to learn what issues the members have which were already not known.
