topic Re: VA- Browser version chrome 54.xx and Operating system windows 7 enterprise 32 bit in SAS Visual Analytics

VA- Browser version chrome 54.xx and Operating system windows 7 enterprise 32 bit

vallsas — Mon, 17 Oct 2016 14:06:20 GMT

Dear all,

I have faced a problem while checking the reports in the client machine, as the machine was having windows 7 enterprise, chrome 54. as i have logged in sucessfully, then when i open any of the components like Report designer or Viewer or Administer,etc... i got ther blank page with "download failed" if put brower on the puggled icon, adobe flash player ..

as i understood may be there is no adobe flash player in the system then i have installed but still the same problem...

if any body come across same problem kindly share the solution for the same..

Thanks in advance!!

Re: VA- Browser version chrome 54.xx and Operating system windows 7 enterprise 32 bit

TedStolarczyk — Wed, 09 Nov 2016 15:03:32 GMT

vallsas:

I'm not SAS Tech Support but I noticed your posting was un-answered.

I Googled Adobe's websites and have you tried these troubleshooting resources yet?

1) Is Adobe Flash truly installed/configured on that Chrome browser not working and if so, what version of Adobe Flash is up and running:

https://www.adobe.com/software/flash/about/

2) Perhaps Adobe Flash is not enabled or allowed to run on that particular computer:

https://helpx.adobe.com/flash-player/kb/enabling-flash-player-chrome.html

If these don't help, perhaps call into your local SAS Tech Support so they can work with you to troubleshoot further.

Sincerely,

Ted Stolarczyk, SAS Customer Loyalty team