topic E-mail could not be sent because: E-mail service error in SAS Visual Analytics

E-mail could not be sent because: E-mail service error

pedrammobedi — Thu, 19 May 2016 14:05:04 GMT

I am trying to send an email of one of the reports to myself via SAS VA. When I click on the send button, I get the following error message (picture below):

"E-mail could not be sent because: E-mail service error."

So I started digging a bit. In the following document and found this similar question and followed what Madelyn_SAS has written. The answer seems to be in the following document:

http://support.sas.com/documentation/cdl/en/bimtag/66823/PDF/default/bimtag.pdf

I have gone through the instructions in the section SMTP Mail Server and have edited the server.xml file with my SMTP server information. I have also added the SSL option and have performed the 3 steps regarding SAS Management Console at the end of that session. But I keep getting the same error.

My question is: Does anything have to be restarted? Or would it suffice just to edit the file?

Is there any log in which I can see why this sending fails?

Re: E-mail could not be sent because: E-mail service error

Madelyn_SAS — Fri, 20 May 2016 15:19:00 GMT

Here are some thoughts:

Make sure you edit the server.xml for each SAS Web Application Server (e.g., SASServer1_1, SASServer12_1, SASServer2_1)
Restart the web application servers after making the change.
Look in the SAS Visual Analytics Designer log and see if there is any additional information captured at the time that you got the email error. /SAS-config-dir/Lev1/Web/Logs/SASServerX_Y/SASVisualAnalyticsDesigner7.x.log

Re: E-mail could not be sent because: E-mail service error

pedrammobedi — Tue, 24 May 2016 07:46:24 GMT

Thanks Madelyn, I really like it when experts give detailed instructions instead of general jibber-jabber. I found the log file you told me to. Here is the latest entry in that. I think it has something to do with SSL.

[DESIGNER ] ERROR [tomcat-http--27] 2016-05-24 09:38:12,027 [ST-2-kZXSYrZYG2l1eFtc4fjk-cas:K_pedmob] com.sas.mobiledesigner.api.services.email.impl.EmailServiceImpl - Mail server connection failed; nested exception is javax.mail.MessagingException: Could not connect to SMTP host: 192.168.27.12, port: 25;
nested exception is:
javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?. Failed messages: javax.mail.MessagingException: Could not connect to SMTP host: 192.168.27.12, port: 25;
nested exception is:
javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?

Re: E-mail could not be sent because: E-mail service error

Madelyn_SAS — Tue, 24 May 2016 15:03:06 GMT

The following log might have a more specific message. Look for a timestamp around 2016-05-24 09:38

/SAS-configuration-directory/Lev1/Web/Logs/SASServer1_1/SASPrincipalServices9.4.log

You also might want to consider opening a Technical Support track.

http://support.sas.com/ctx/supportform/createForm

Select SAS Visual Analytics as the Product and include the following:

all of your server.xml files
the SASPrincipalServices log
the SASVisualAnalyticsDesigner log

Re: E-mail could not be sent because: E-mail service error

thiagoglima — Fri, 05 Oct 2018 20:22:50 GMT

Hi @pedrammobedi

Do you got solve it? I'm facing the same issue and I can't realize how to solve this problem.

My file.log is just the same as yours.

Best regards.

Re: E-mail could not be sent because: E-mail service error

SASKiwi — Sun, 07 Oct 2018 19:03:41 GMT

Have you been through the instructions above?

Re: E-mail could not be sent because: E-mail service error

thiagoglima — Mon, 08 Oct 2018 12:40:22 GMT

@SASKiwi

Yes.I tried:

edit the server.xml
edit e-mail host through Management Console
restart the servers

Re: E-mail could not be sent because: E-mail service error

thiagoglima — Tue, 09 Oct 2018 13:57:51 GMT

Hi,

I got the solution to my problem. In my case, I just removed the ssl protocol from my server.xml!

I erased this fragment: mail.smtp.ssl.enable="true"

Best regards.

Re: E-mail could not be sent because: E-mail service error

SASKiwi — Tue, 09 Oct 2018 19:09:12 GMT

Great. Can you mark your post as answered then?

Re: E-mail could not be sent because: E-mail service error

thiagoglima — Wed, 10 Oct 2018 12:30:52 GMT

I can't because the post isn't mine. Belongs to @pedrammobedi.

Re: E-mail could not be sent because: E-mail service error

SASKiwi — Wed, 10 Oct 2018 19:01:39 GMT

@thiagoglima - another good reason for not adding your post to others then