topic Re: LASR Analytic Server - not starting in SAS Visual Analytics

LASR Analytic Server - not starting

Traskac — Thu, 04 Feb 2016 10:11:39 GMT

Hello,

I have a problem with (public) LASR Analytic Server (SAS VA version 7.3), which is not starting and returns this error log:

-------------- Task Summary --------------
SUCCESS (SASJob PreCode)
ERRORS (Store Process ID)
----------------------------------------------
ERROR: Insufficient authorization to perform operation on file
"C:\SAS\Config\Lev1\Applications\SASVisualAnalytics\VisualAnalyticsAdministrator\Monitoring\PIDs\smp_sasva_10031.pid".
ERROR: I/O failure.
----------------------------------------------

It worked fine last week, but after weekend, when I had to shut down a host server (windows 2012) because of a maintance and then started the server again, the LASR server in not working.

Can you please tell me what the problem is?

Thanks!

Re: LASR Analytic Server - not starting

porlpp — Thu, 04 Feb 2016 10:58:52 GMT

Hi,

Are you starting the LASR server with exactly the same user you did the last time?

It seems like the .pid file got somehow stuck on the server’s shutdown…

With a host administrator account try the following:

Delete de .pid file: "C:\SAS\Config\Lev1\Applications\SASVisualAnalytics\VisualAnalyticsAdministrator\Monitoring\PIDs\smp_sasva_10031.pid"
Try to start the LASR Server with the user you specifically created to be the SAS LASR Server Administrator

Cheers and good luck,

Re: LASR Analytic Server - not starting

Kalind_Patel — Thu, 04 Feb 2016 12:22:12 GMT

Hi,
LOG clearly mentions that USER has no permission to start LASR Server.
Please check this two things,

1-Make sure your user (from which you are trying to start LASR Server) has Log on as a Batch job right in Windows , and read & write rights for C:/SAS/Config

2-In SMC, User has VA Administartor Role.

Re: LASR Analytic Server - not starting

Traskac — Thu, 04 Feb 2016 15:18:19 GMT

Hello,

Thanks for your answer, but both two things you mentioned my user had before my problem started (as well as now). Except the "write" right for config folder, but that i didn´t have it before and it worked fine. I haven´t changed anything since then.

Strange thing is that I used one user, which was created during the instalation of VA, for starting the LASR server and it didn´t work. But when I used a second user which was created after the instalation of VA and it´s same as the first user (same rights) I was able to started the LASR server. So that I do not understand...

Re: LASR Analytic Server - not starting

Kalind_Patel — Thu, 04 Feb 2016 15:21:27 GMT

Hi @Traskac;

Make sure that the user which was created during installtion of VA (generally sasdemo) has appropriate righrs on WIndows environment and it is linked to the SAS User, this is the only reason after reviewing your scenario.

Re: LASR Analytic Server - not starting

porlpp — Thu, 04 Feb 2016 18:11:59 GMT

The file (the .pid file):

"C:\SAS\Config\Lev1\Applications\SASVisualAnalytics\VisualAnalyticsAdministrator\Monitoring\PIDs\smp_sasva_10031.pid".

It should be recreated each time you stop/start the LASR server...

It looks like it's somehow stuck.

Try acting as I mentioned in my other reply.

Cheers,

Re: LASR Analytic Server - not starting

Traskac — Fri, 05 Feb 2016 14:37:00 GMT

Hello Kalind_Patel,

Thanks again for your answer.

Yes, it is "sasdemo" user which was created during the instalation of VA and it has rights on windows and it´s linked to the sas user. Like I said before, this user worked fine before I had to shutdown a host server. After that It works strangely. Now the sasdemo acount can start/stop the lasr server (only the public) after several restarts of the host server. And again...I didn´t changed anything.

Re: LASR Analytic Server - not starting

Traskac — Fri, 05 Feb 2016 13:18:06 GMT

Hello,

Thanks for your answer. I will try your solution and I let you know if it helps.

Re: LASR Analytic Server - not starting

Kalind_Patel — Fri, 05 Feb 2016 13:34:24 GMT

Hi @Traskac;

You tried to start both LASR & Public LASR at the same time ??
because some time it causes issue and it will start only one server at a time because of Port conflicts.

Re: LASR Analytic Server - not starting

Traskac — Fri, 05 Feb 2016 14:38:16 GMT

Hello Kalind_Patel,

Well, yes I did it for the first time and It was ok, then after the shutdown when i did it with different user It was ok too.
Now it seems that the sasdemo user works fine, because i´ve just tried restarting the host server so the "PID" files was deleted and than I as a sasdemo user started both servers and it works.
So I just don´t know why it did not work before, after the shutdown of the host server...

But thanks again for your answers, I appreciate it.

Re: LASR Analytic Server - not starting

Traskac — Fri, 05 Feb 2016 14:26:55 GMT

Hello porlpp,

I´ve just tried restarting the server, so both "pid" files was deleted and then I started the both lasr servers and it worked. Strangely that It did not work before, after the shutdown of the host server.

But thanks for your answers, I appreciate it.

Re: LASR Analytic Server - not starting

Kalind_Patel — Fri, 05 Feb 2016 14:46:37 GMT

Hello @Traskac;

These things happens generally when two processes trying to start at the same time,

that s why it's best practice to start both server separately,

Anyways I'm glad you've solved your problem;

Thanks @porlpp for the solution.

Re: LASR Analytic Server - not starting

Traskac — Fri, 05 Feb 2016 14:57:03 GMT

Yeah, it is good to know for next time:-)

Re: LASR Analytic Server - not starting

boschy — Mon, 29 Feb 2016 06:02:44 GMT

I just had exactly the same problem this morning for our VA 7.1 deployment.

This solution worked for me, too.

Re: LASR Analytic Server - not starting

lachlan-macnish — Thu, 28 Apr 2016 07:40:22 GMT

We had the same issue.

I checked the existing .pid file and it was owned by the LSF Admin user, not the LASR Admin user, so I think last time LASR was started it was done with the LSF Admin user by mistake. Because of this, the .pid file was owned by the LSF Admin user, and so the LASR Admin user couldn't over-write the file when it tried to create the new .pid file.

Now I think there is a second issue here. If the LASR server isn't stopped manually/explicitly in the VA Administrator, the .pid file gets left behind (when it would have been deleted if it was manually/explicity stopped in VA Administrator). This is why you can now stop and start with any user, because every time you stop the .pid file is deleted. I think you'll find if you leave the LASR server running but then stop the SAS services (e.g. in the Windows Services.msc) then you will fine the .pid file is not deleted, and you will then only be able to start LASR with the same user that started it last time until you start and stop LASR for the .pid file to be deleted again.

Sorry, that's a very squiggly explanation. I hope it can be followed.

I need to validate this theory next time I can actually stop and start the Services without stopping LASR first.

Anyway, thanks for all of your info. It helped me to find the issue.

Re: LASR Analytic Server - not starting

vallsas — Tue, 31 Oct 2017 09:39:59 GMT

hi,

Today i had the same problem while restarting the server. as per our previous communication i had followed the steps to delete the PID in the specified folder but still same probem occurring.

only changes was server was fine two days back and we had a problem of environment manger age was not up. so restarted all the servers in sequence and trying to load the tables the following error poped up. "Export code failed"

details: ERROR: insufficient autorized to access/sas/ "

even cant stop/start the lasr server.. no changes to user profile..its been working before restart servers.

Re: LASR Analytic Server - not starting

JuanS_OCS — Tue, 31 Oct 2017 09:49:19 GMT

Hello @vallsas,

first, if following similar steps, you could not solve your problem, perhaps a new topic (where you can refer to this one regarding your steps done), would give you a better audience and a better framework to provide an answer.

Anyway, @porlpp also mentioned to grant the user permissions on the file path you need to access and in the SMC. Could you please give a look into those? They should help, since your error message is regarding permissions.

Re: LASR Analytic Server - not starting

vallsas — Tue, 31 Oct 2017 16:03:07 GMT

Hello JunaS

I mean nothing has been changed before restart the server, so i could not get which file path to be check the userpermissions in SMC.

could you define if any ? thanks in advance!

regards,