topic Re: SAS VA 9.4 M8 > M9 update fail in SAS Visual Analytics

SAS VA 9.4 M8 > M9 update fail

Dwayne-Dibbley — Wed, 20 May 2026 09:59:40 GMT

We had a M8 LASR VA install on windows and installed the M9 update, but now when we open the VA web interface we get this error:

Re: SAS VA 9.4 M8 > M9 update fail

JOL — Wed, 20 May 2026 19:41:06 GMT

Please contact SAS Technical Support at +1-800-727-0025

https://support.sas.com/en/technical-support.html#contact

Re: SAS VA 9.4 M8 > M9 update fail

SASKiwi — Wed, 20 May 2026 20:03:41 GMT

For this type of problem when there is no obvious evidence of the cause, then a good starting point for a Windows SAS installation would be to check if all SAS services are running on all servers in the installation. If any are not running, then trying a manual start would be the next step. If you are a SAS administrator then these steps should be familiar to you. If not then talk to your SAS administrator to find out what troubleshooting has been done.

I would also follow @JOL 's recommendation.

Re: SAS VA 9.4 M8 > M9 update fail

Dwayne-Dibbley — Thu, 21 May 2026 06:21:06 GMT

We tried that route, after nearly a month they told us to reinstall the complete server from scratch, hence why trying on here to see if anyone had anything similar. Thanks