topic Re: Problem Loading GeoMap Object in SAS Visual Analytics

Problem Loading GeoMap Object

Achraf_Ougdal — Mon, 26 Jun 2023 11:45:16 GMT

Hello,

I am facing a pretty strange and weird problem. I have 2 environments DEV and TEST, each of whice installed SAS Visual Anlaytics 7.5 on Windows.

The problem we have is when we created a geoMap Graph in the DEV Environments, it all went well, the graph is complete and all the names of the countries, cities etc.. are well shown. However, in the TEST environment it's not the case, when we add data and show countries as regions it managesto trace it well. but for the countries that are not in data it's just gray.

in other words, in the test environment, the GeoMap graph shows nothing. I checked the StreetLine service on the options panel. in the dev environment when I click Browse next to the StreetLine Service it shows the icon, but it's not the case in the test environment.

PS: the option "Show Map Background" is already checked in the options panel

Can anyone please assist us in this matter, thank you very much.

Re: Problem Loading GeoMap Object

FalkoSchulz — Tue, 27 Jun 2023 04:23:16 GMT

Given you screenshot, it appears the geo map background tiles are not loaded. Those map tiles are received from the selected map service. For OpenStreetMap, tiles are loaded from an external server hosted by SAS (eg. opnsta.sas.com, opnstb.sas.com, or opnstc.sas.com). In most cases, any issues related to loading map tiles are related to specific network / proxy / firewall settings - potentially blocking access. There is a SAS Technical Support https://support.sas.com/kb/62/143.html which includes some useful information.

Obviously let us know whether any of that helped or if you need more assistance.

Thanks, Falko

Re: Problem Loading GeoMap Object

Achraf_Ougdal — Tue, 27 Jun 2023 09:55:25 GMT

Thank you so much, it describes perfectly our issue. Thank you so much