topic Re: Unable to Start the LASR services after upgrading from M5 to M7 in SAS Visual Analytics

Unable to Start the LASR services after upgrading from M5 to M7

Tarunsai — Fri, 30 Oct 2020 18:37:25 GMT

Hi All,

We have upgraded our environment from 9.4 M5 to M7. After Upgrading to M7 when we are trying to start LASR services we are unable to start.

We are getting the below error:

ERROR: unable to register lasr server with authentication service

Can anyone please suggest.

Re: Unable to Start the LASR services after upgrading from M5 to M7

CarmineVerrell — Fri, 30 Oct 2020 19:01:29 GMT

As this is an upgrade to software that is not working, I would suggest opening an urgent tech support ticket.

https://support.sas.com/en/technical-support/contact-sas.html

Re: Unable to Start the LASR services after upgrading from M5 to M7

AnandVyas — Sat, 31 Oct 2020 03:03:28 GMT

Hi @Tarunsai

How are you starting the LASR server? Using the new SAS EVM UI or using code?

Re: Unable to Start the LASR services after upgrading from M5 to M7

Tarunsai — Sat, 31 Oct 2020 08:14:28 GMT

Hi @AnandVyas

We have tried using both ways and the result was the same Error.

Re: Unable to Start the LASR services after upgrading from M5 to M7

AnandVyas — Sat, 31 Oct 2020 08:22:44 GMT

Can you enable workspace server logs to see if there are any other error messages reported during startup of SAS Session? Also, do you see any errors in the mid-tier log?

Re: Unable to Start the LASR services after upgrading from M5 to M7

Tarunsai — Sat, 31 Oct 2020 09:18:04 GMT

Yes, we have enabled the workspace logs and also checked the mid-tier logs we did not get any error messages.

The only error message we got is in the Last action log when we are trying to start the LASR.

Re: Unable to Start the LASR services after upgrading from M5 to M7

JuanS_OCS — Sat, 31 Oct 2020 19:47:31 GMT

Hello,
this error point to the LASRAuthentication service. Therefore the Web Server and this web app logs are the ones worth to look at.

My best guess right now is that you have wrong your internal/external URLs or you are having a certificates issue. Ensure both are at tge right and expected level. If you have to, import the full certificate path into every JRE certificate store (and EVM) of your deployment, including clients

Re: Unable to Start the LASR services after upgrading from M5 to M7

Tarunsai — Mon, 02 Nov 2020 07:11:42 GMT

Hi @JuanS_OCS

Thank you for the inputs,

I had checked the Certificates and I found that the root certificate got expired. The issue is resolved after importing the new certificates.

Re: Unable to Start the LASR services after upgrading from M5 to M7

JuanS_OCS — Mon, 02 Nov 2020 11:58:13 GMT

Hi @Tarunsai , fantastic news! Really glad to hear all goes well now.

Would you mind to mark the good answer as your accepted solution? Might help others.

Thanks!