topic Re: Error uploading to VA using Chrome in SAS Visual Analytics

Error uploading to VA using Chrome

titan31 — Tue, 30 Apr 2019 08:00:23 GMT

Hi,

We've recently started getting an error when uploading to VA using Chrome.

Error that appears in Chrome is

Due to a network issue, browser type, or large file size, the file "Test.xlsx" was not transferred to the SAS server.

Please try again, try a different web browser, or contact your system administrator.

and in SASVA_WorkspaceServer log file on VA server, I'm getting

ERROR: Connect: Class not registered

ERROR: Error in the LIBNAME statement.

ERROR: Connection Failed. See log for details.

Anyone know what's happening here? Would it be security related that it's working on one and not the other, or have Google made changes to Chrome recently, as it was working up until a few weeks ago.

Thanks

Re: Error uploading to VA using Chrome

titan31 — Tue, 30 Apr 2019 08:47:44 GMT

Looks like this is related to Chrome's newest version. Version 73 it works but as soon as go to version 74, it fails.

Re: Error uploading to VA using Chrome

ArvindElayappan — Thu, 10 Oct 2019 06:07:32 GMT

Any updated on this, I am having issues for chrome version 77.

Re: Error uploading to VA using Chrome

titan31 — Thu, 10 Oct 2019 06:18:15 GMT

Hi,

Response I got off SAS support back in May was

Further to the issue you saw when importing Excel and CSV files using Chrome version 74, using Visual Analytics 7.4, this has been replicated and a new defect raised. As this is not an issue in the new VA 7.5 due out shortly, there are no plans to fix the issue in VA 7.4, and sorry but the recommendation is to use another supported browser, or use an older version of Google Chrome.

I've just been managing it by getting users to use IE until we upgrade to 7.5.

Re: Error uploading to VA using Chrome

Madelyn_SAS — Thu, 10 Oct 2019 13:53:47 GMT

There is a hot fix for this issue:

http://support.sas.com/kb/64/181.html

However, I would not expect the problem in the note to occur in Chrome 77. There are different reasons why you might not be able to import. See the Next Steps section of the note for more tips.