topic SAS Viya CAS Reporting Server Failure in SAS Visual Analytics

SAS Viya CAS Reporting Server Failure

cmitch34 — Tue, 26 Mar 2019 13:21:05 GMT

We are experiencing numerous reporting server failures of 6-8 times a day requiring us to restart the reporting server. We are having a hard time determining what is causing this failure is. When looking through the logs, I did see this message though:

Error gathering metadata information for custom - Table Metadata may be incomplete - DataQueryException: Unable to access

[80a8b2827d96c3e4] [FAILED_ACCESS_CAS_MANAGEMENT] Failure accessing CAS Management: ()

b3228824-8442-46c8-969e-147acb1cc9bc
UNEXPECTED exception: (contacting another service) Fetching table timestamp
sas-viya
1a1bde6e-7b4c-4a2c-9f5a-dd33e97e265d
March 26, 2019 08:42:51.892 AM
WARN
reportalertseval
service No subscription collection returned for tenant null

We are new with SAS and i am not entirely sure what this error is in reference to. This is causing cascading failures and other errors:

Can anyone please help????

Re: SAS Viya CAS Reporting Server Failure

alexal — Tue, 26 Mar 2019 13:24:08 GMT

@cmitch34 ,

Please open a track with SAS Technical Support as soon as you can.

Re: SAS Viya CAS Reporting Server Failure

cmitch34 — Tue, 26 Mar 2019 14:19:28 GMT

I was able to determine what was causing this cascading failures,. its a java out of memory error. We dont even have that much data in SAS, does anyone know how to resolve or come across something like this:

[f211ed6e49f12a22] Error retrieving data results for DataDefinition dd1877 in Report uri:/reports/reports/25d695e7-cfb4-499b-87c5-74e4860ee1ea - dataLevel=custom - java.lang.NullPointerException
March 26, 2019 09:49:33.617 AM
WARN
report-data
[f211ed6e49f12a22] generic
March 26, 2019 09:49:23.741 AM
WARN
report-data
[63f32b104e8c6857] Error retrieving data results for DataDefinition dd2171 in Report uri:/reports/reports/25d695e7-cfb4-499b-87c5-74e4860ee1ea - dataLevel=interactive - java.lang.OutOfMemoryError: GC overhead limit exceeded