topic Re: Visual Analytics Designer report error in SAS Visual Analytics

Visual Analytics Designer report error

sharik7861 — Fri, 13 Jul 2018 01:22:22 GMT

Hi All,

We are getting the below error message while opening some big reports in SAS VA Designer 7.4.

[FaultEvent fault=[RPC Fault faultString="error" faultCode="Channel.Call.Failed" faultDetail="NetConnection.Call.Failed: HTTP: Status 504"] messageId="EB00CA3F-7667-C6ED-D952-913A4F39633F" type="fault" bubbles=false cancelable=true eventPhase=2]

Kindly suggest if we have to change the timeout value in some file.

Re: Visual Analytics Designer report error

SASKiwi — Fri, 13 Jul 2018 04:42:55 GMT

Firstly I would check VA's Environment Manager and see if there have been any alerts over the same period as your errors.

Is this an intermittent problem or are you always getting this error for the same big reports?

This SAS Note is relevant even though you are probably using a different VA version: http://support.sas.com/kb/53/801.html

Re: Visual Analytics Designer report error

Madelyn_SAS — Fri, 13 Jul 2018 13:24:43 GMT

504 is a gateway timeout. You can use the instructions in this SAS note to perform network tracing, and then ask your admins to review.

http://support.sas.com/kb/60/268.html

Re: Visual Analytics Designer report error

sharik7861 — Fri, 13 Jul 2018 14:41:33 GMT

Hi,

Thanks for the response.

I have already done the activemq step , it didnt worked.

The error is coming consistently on chrome and firefox , in IE most of the time it opens without error except for 1 or 2 times.

Can we increase some timeout values for VA any specific files , please suggest.

Re: Visual Analytics Designer report error

Madelyn_SAS — Fri, 13 Jul 2018 14:44:45 GMT

This is unlikely to be coming from Visual Analytics. It is probably a network timeout. Perform the network tracing steps explained in this SAS note and ask your admin to review the results:

http://support.sas.com/kb/60/268.html