topic Re: VPN report viewer endless wait in SAS Visual Analytics

VPN report viewer endless wait

jmehul — Mon, 14 May 2018 11:42:38 GMT

Hi,
I am unable to open the Report Viewer and unable to view any report when logged in to Report Designer.

The error 'HTTP Status 404 – Not Found' is shown in the browser.

Thanks

Re: VPN report viewer endless wait

Meera_SAS — Mon, 14 May 2018 12:01:37 GMT

Hi -

Is this VA 7.4 or Viya? If 7.x, can you make sure VA Viewer app is actually running?
What other symptoms are you seeing? Was it ever working before and suddenly stopped?

Thanks
Meera

Re: VPN report viewer endless wait

jmehul — Mon, 14 May 2018 12:48:50 GMT

Hi @Meera_SAS,

We are using SAS VA 9.4.

We are able to access all options except report Viewer. This is not the first time we're facing this issue.

Also We cannot access VA from other client systems

Thanks

Mehul

Re: VPN report viewer endless wait

Meera_SAS — Mon, 14 May 2018 14:25:37 GMT

Were you able to conform if SAS VA Viewer is actually up and running?

Re: VPN report viewer endless wait

jmehul — Mon, 14 May 2018 14:32:00 GMT

Can you tell us the path through which we can see the status of SAS VA viewer.

Re: VPN report viewer endless wait

SASKiwi — Mon, 14 May 2018 21:25:46 GMT

You have VPN in the post subject. Are you referring to viewing reports over a Virtual Private Network or some other meaning?

Re: VPN report viewer endless wait

jmehul — Tue, 15 May 2018 14:13:12 GMT

Solution : We have restarted the services in the right order.