topic Re: Get error loading dataset from Enterprise Guide to LASR in SAS Visual Analytics

Get error loading dataset from Enterprise Guide to LASR

Ksmith — Fri, 27 Apr 2018 16:43:30 GMT

We cannot load datasets from Enterprise Guide to LASR. This started after we applied Alert hot fixes. We are getting this error - FAIL = SYSERR=1016 / SYSCC=1016. SYSERR says out of memory. Each SAS session has 6GB. When we enable the fullstimer option, and the SAS session is not using all 6GB.

      real time           0.00 seconds
      user cpu time       0.00 seconds
      system cpu time     0.00 seconds
      memory              21.59k
      OS Memory           23380.00k
      Timestamp           04/25/2018 01:22:27 PM
      Step Count                        9 Switch Count 0
      Page Faults                       0
      Page Reclaims                     11
      Page Swaps                        0
      Voluntary Context Switches        0
      Involuntary Context Switches      0
      Block Input Operations            0
      Block Output Operations           8

I have included the log from EG. I am not sure if this is the correct community. If its not, please let me know what community would be best.

Thanks

Kathy

Re: Get error loading dataset from Enterprise Guide to LASR

SASKiwi — Fri, 27 Apr 2018 23:31:06 GMT

This type of problem is probably best handled by SAS Tech Support, so I'd recommend raising a track if you haven't done so yet.

Re: Get error loading dataset from Enterprise Guide to LASR

alexal — Tue, 01 May 2018 13:50:25 GMT

SAS Technical Support is currently helping the customer with this issue. The main problem there is with re-deploying web applications after installing the hot fix.

Re: Get error loading dataset from Enterprise Guide to LASR

Ksmith — Tue, 01 May 2018 13:55:07 GMT

We were able to deploy the web apps. We checked the logs under Lev1/Logs/Configure and each deployed successfully. We still have the issue with loading to LASR.

Re: Get error loading dataset from Enterprise Guide to LASR

alexal — Tue, 01 May 2018 13:57:47 GMT

@Ksmith,

I've received notification from the middle tier support. I will work with you on the LASR issue.

Re: Get error loading dataset from Enterprise Guide to LASR

alexal — Wed, 02 May 2018 15:39:51 GMT

The problem has been resolved by removing the following line from /TKGrid/tkmpirsh.sh

export TKPATH=$TKPATH:$TKMPI_DIR/lib_tkcmp_01

Re: Get error loading dataset from Enterprise Guide to LASR

Ksmith — Wed, 02 May 2018 17:05:28 GMT

alexal, Thanks for all your help debugging this.

Kathy

Re: Get error loading dataset from Enterprise Guide to LASR

alexal — Wed, 02 May 2018 17:07:51 GMT

@Ksmith,

You are welcome!