topic Re: SAS Studio 3.7 Single User unable to fix "Initializing" problem using hot fix (C7W003) in SAS Studio

SAS Studio 3.7 Single User unable to fix "Initializing" problem using hot fix (C7W003)

flcong — Wed, 22 Apr 2020 15:02:18 GMT

Hi, I am a graduate student using SAS purchased by our university. After I installed SAS, it includes SAS 9.4, SAS Studio 3.7, as well as other components.

When I start SAS Studio 3.7, the webpage opens automatically and then is stuck at "Initializing" using Chrome or Firefox.

I found the hot fix related to this problem (C7W003) and download the zip-file for x64 Windows. Then, I use SAS Deployment Manager to load the zip-file. It displays "The hot fixes in the selected directory are not applicable for the installed products".

I looked at the documentation for this hot fix (https://tshf.sas.com/techsup/download/hotfix/HF2/C/C7W/C7W003/xx/wx6/C7W003x6.html). The "member" of the fix only includes SAS Studio Basic 3.7 and SAS Studio Mid-Tier 3.7. Then, I generate a SAS Deployment Registry report and the report shows only "SAS Studio - Single User", not "SAS Studio Basic 3.7".

Host: wx6
Product: webedtr
Version: 3.7
Display Name: SAS Studio - Single User
Display Version: 3.7

So I wonder, is there a hot fix for this problem for SAS Studio - Single User?

Re: SAS Studio 3.7 Single User unable to fix "Initializing" problem using hot fix (C7W003)

AnandVyas — Wed, 22 Apr 2020 16:41:35 GMT

I don’t see it listed under the all products list. There is one available for studio single user version 3.6

I would suggest you to drop an email to support@sas.com for assistance on getting the correct hotfix link.

Here’s the link http://ftp.sas.com/techsup/download/hotfix/HF2/94_all_hosts.html

Re: SAS Studio 3.7 Single User unable to fix "Initializing" problem using hot fix (C7W003)

andreas_lds — Fri, 24 Apr 2020 06:19:45 GMT

Have you tried using SASHFADD? The tool is pretty smart in getting all required updates for your installation.

Re: SAS Studio 3.7 Single User unable to fix "Initializing" problem using hot fix (C7W003)

cluxeephy — Fri, 24 Apr 2020 13:44:41 GMT

Thank you. I'll contact them.

Re: SAS Studio 3.7 Single User unable to fix "Initializing" problem using hot fix (C7W003)

cluxeephy — Fri, 24 Apr 2020 13:45:20 GMT

Thank you. I tried, but in the report generated, there is no mention of SAS Studio.