topic Re: SAS Studio Stuck on "Running" and never completes in SAS Studio

SAS Studio Stuck on "Running" and never completes

lamba3847 — Sat, 22 Apr 2017 06:08:30 GMT

This just started happening about 48 hours ago:

When I attempt to test my code in SAS Studio and I click on the run icon, it gets stuck on the "Running" pop up window and never finishes.

This happens no matter which file I run.

I tried everything I could think of before contacting SAS tech support (the issue is still unresloved and they are closed until Monday):

First I tried logging out and back into SAS Studio/ restarting my computer

Then I tried SAS Studio on 3 different computers (2 windows and 1 mac)

After that, even though I knew that my internet connection was working properly (because I was still able to access other websites and apps ran normally) I connected to verizon data via hotspot.

I also tried it in three other locations with differenet isp using other computers.

I tried SAS Studio in Chrome, Safari, Firefox and Explorer (Edge)

I was finally able to get past the "Running" pinwheel after clearing my DNS cache for about 10 minutes but then I was back to the same problem again. I have a fast aproaching deadline, any advise would be highly appreciated.

Re: SAS Studio Stuck on "Running" and never completes

Reeza — Sat, 22 Apr 2017 18:02:50 GMT

The Status Page shows no issues:

https://status.oda.sas.com/?context=us-west-2a

If you're using the online version of SAS Studio, Academics on Demand, then you can try emailing support@sas.com or elearning@sas.com. Support is usually only available on weekdays so I'm not sure you'll get a response in time.

SAS Studio will hang if there's something wrong in the code so it's possible there's something in your code causing the issue but it's also not very likely since you've stated you've tried different code

Re: SAS Studio Stuck on "Running" and never completes

lamba3847 — Sat, 22 Apr 2017 19:18:13 GMT

##- Please type your reply above this line. Simple formatting, no
attachments. -##

Thank you for your response. It is disheartening to hear that you unable to
even see the issue is occurring on your end. I am beyond frustrated.
SAS Studio does not complete the running process for any code I run. That
includes only a couple lines that are confirmed to work as well as files
that have been submitted, graded and returned. I emailed and talked with
tech support over a 4 period on Friday. I have also done the following:

First I tried logging in and out of SS/ restarting my computer

Then I tried SS on 3 different computers (2 windows and 1 mac)

Then even though I knew that my internet connection was working properly
(because I was still able to access other websites and apps ran normally) I
connect to verizon data via hotspot

I have tried SAS Studio on a couple of different computers at my Carrborro
office and Town of Cary office.

I create a new account using my other Gmail account

I tried SAS Studio in Chrome, Safari, Firefox and Explorer (Edge)

I also went into Command Prompt/Terminal on the machines I used and flushed
the DNS cache.

NONE OF THESE ATTEMPTED RESOLVED THE ISSUE

*Again, any new advise on things to try to fix this issue or alternative
ways to test SAS code would be highly appreciated.*

Re: SAS Studio Stuck on "Running" and never completes

Reeza — Sat, 22 Apr 2017 20:28:47 GMT

Have you tried the downloaded version, SAS UE? It doesn't run on the cloud or require internet connectivity.

SAS UE on AWS is another option but you can incur costs (usually $15/month) there.

I also tried logging into SAS Academics on Demand and had no issues running code.

If you're taking a course this may not be helpful since the course materials aren't loaded. If it's just for learning purposes it may be easier.

Re: SAS Studio Stuck on "Running" and never completes

lamba3847 — Sun, 23 Apr 2017 15:24:28 GMT

I am still experiencing the same issue. Here a screen shot of what console log shows is causing the error in SAS Studio that is not allowing it to complete running code for me.

Re: SAS Studio Stuck on "Running" and never completes

Tom — Sun, 23 Apr 2017 16:09:32 GMT

You you sure you submitted a working SAS program?

Did you try submitting a less complex program?

Try:

data x;
 set sashelp.class;
run;

If that works try running something that produces output.

data means data=sashelp.class;
run;

Re: SAS Studio Stuck on "Running" and never completes

lamba3847 — Sun, 23 Apr 2017 16:32:09 GMT

Yes i have already run at least 15 confirmed working sas programs.
Including simple, couple lines of code programs like you suggested. Please
read my previous comments where I explain everything that I have already
tried.

##- Please type your reply above this line. Simple formatting, no
attachments. -##

Re: SAS Studio Stuck on "Running" and never completes

Reeza — Sun, 23 Apr 2017 18:40:13 GMT

Show a simple run like Tom's code please.

There's no issues on my side and taking a look at your code, I suspect it's an issue with your code and SAS Studio. How big is the datset you're trying to process there, how many lines are you trying to read into a dataset?

Re: SAS Studio Stuck on "Running" and never completes

lamba3847 — Sun, 23 Apr 2017 19:20:37 GMT

Here is a screen shot of SAS Studio freezing during the run function when attempting to process the following code:

data x;
 set sashelp.class;
run;

Re: SAS Studio Stuck on "Running" and never completes

pabram — Thu, 06 Jun 2019 17:51:45 GMT

I have exactly the same problems as described above. I also tried the same things and did not find any solution. I am having a hard time.

Will you please provide any suggestions? thanks in advance

Re: SAS Studio Stuck on "Running" and never completes

Reeza — Thu, 06 Jun 2019 17:54:37 GMT

It's freezing on the exact same code? You need to provide more details.

Re: SAS Studio Stuck on "Running" and never completes

pabram — Thu, 06 Jun 2019 18:01:54 GMT

It happens no matter the code is. I am using even the simplest code ( assigning a library) written by the teacher. I have been studying since october and never happened before. It all started on Tuesday. It gets stuck on running and never completes. sas support cant find the solution up to now

Re: SAS Studio Stuck on "Running" and never completes

Reeza — Thu, 06 Jun 2019 19:19:15 GMT

Delete the VM and reinstall. You can save your autoexec but you won't lose anything either as long as you don't delete the myfolders folder.

Re: SAS Studio Stuck on "Running" and never completes

pabram — Fri, 07 Jun 2019 12:14:06 GMT

Thanks a lot for your response. I asked the local support team to proceed as you suggested. I am enrolled in a training course and need their approval to do so. I am still waiting for their answer. It appears to them to be a weird issue.

Re: SAS Studio Stuck on "Running" and never completes

msusancc_gmail_com — Sun, 09 Jun 2019 12:51:35 GMT

Hello

I have the same issue,

Do you have any solutions? if yes, please could you tell me

Thanks in advance for your support

Susana

Re: SAS Studio Stuck on "Running" and never completes

pabram — Sun, 09 Jun 2019 19:02:50 GMT

Hi Susana,

I know there is another student in my training course who has the same problem. I asked him to contact the local sas support team. It will be open tomorrow morning. We are located in Madrid. Maybe it has to do with our problem.

Re: SAS Studio Stuck on "Running" and never completes

msusancc_gmail_com — Sun, 09 Jun 2019 19:16:40 GMT

Thanks

Maybe, is alocation issue,

Please when you have news, tell me

A open question for others people, Anybody from others location have a similar issue?

Regards

Susana

Re: SAS Studio Stuck on "Running" and never completes

msusancc_gmail_com — Sun, 16 Jun 2019 10:03:47 GMT

Somebody have any news?

Thanks

Susana

Re: SAS Studio Stuck on "Running" and never completes

PR12 — Mon, 17 Jun 2019 12:02:12 GMT

Hello Team,

I have the same issue, i form Colombia.

Regards

Re: SAS Studio Stuck on "Running" and never completes

pabram — Mon, 17 Jun 2019 15:27:39 GMT

Hello

It is not solved yet

However, I am using sas enterprise guide as an alternative solution and the code is running great. I suggest you to try it