topic Re: Issue with SAS Studio on Chrome v67 in SAS Studio

Issue with SAS Studio on Chrome v67

BeverlyBrown — Tue, 26 Jun 2018 16:43:01 GMT

New release of SAS University Edition addresses Chrome v67 issue

Posted Tues, June 26

Visit your SAS University Edition Info Center and click “update” to get it, or [Click Here] to download a new copy. (Stay tuned for news of an update for AWS.)

For commercial uses of SAS Studio, access hot fixes here:

SAS Studio 3.71 at: http://ftp.sas.com/techsup/download/hotfix/HF2/C2L.html#62389
SAS Studio 3.6 at: http://ftp.sas.com/techsup/download/hotfix/HF2/A4R.html#62389
SAS Studio 3.5 at: http://ftp.sas.com/techsup/download/hotfix/HF2/Y75.html#Y75005
SAS Studio 3.4 at: http://ftp.sas.com/techsup/download/hotfix/HF2/W62.html#W62006

===================================

Hot Fixes Now Available

Posted Wed., June 13

Per @AmyP_sas, you can now access hot fixes for:

SAS Studio 3.71 at: http://ftp.sas.com/techsup/download/hotfix/HF2/C2L.html#62389
SAS Studio 3.6 at: http://ftp.sas.com/techsup/download/hotfix/HF2/A4R.html#62389

=========================================

Update for Users of SAS OnDemand for Academics

Posted Thurs. May 31

Clear your browser cache before launching SAS Studio.

Details: https://status.oda.sas.com/

=========================================

Announcement re: SAS Studio and Chrome "Initializing" Issue

Posted Wed., May 30

From @CaseySmith:

Chrome just released v67, which surfaces an issue in the (Dojo) JavaScript toolkit that SAS Studio uses, preventing SAS Studio from being able to load (just spins "Initializing").

For details, see:

https://github.com/kriszyp/xstyle/issues/44

https://github.com/kriszyp/xstyle/issues/56

https://github.com/kriszyp/xstyle/commit/7acb8186ccee813802625ca600eda2e307f9542c#diff-2b85e238ffb30...

For now, best to avoid updating Chrome to v67 until this issue is fixed. We are investigating to see if there are any possible workarounds (besides using another browser).

Re: Issue with SAS Studio on Chrome v67

Jlochoa — Mon, 11 Jun 2018 17:47:51 GMT

Hi Beverly,

I've informed my SAS user community to switch from Chrome and use IE. It was brought to my attention that IE does not handle "cut & paste" very well. For example, using Chrome before the version 67 issue came up there is a SAS Studio Task with an input field that users can paste multiple values from a spreadsheet column. Using IE, the same cut & paste step results in only one value pasted into the task field. This creates a time consuming activity for the users to cut&paste each value one at a time with IE.

Eagerly waiting for the Chrome fix.

Jose

Re: Issue with SAS Studio on Chrome v67

CaseySmith — Mon, 11 Jun 2018 20:18:17 GMT

Hot fixes for this issue for SAS Studio 3.6, 3.7, and 3.71 will be available very soon. A hot fix for SAS Studio 4.3 (on Viya) will follow not long after that.

Casey

Re: Issue with SAS Studio on Chrome v67

BeverlyBrown — Tue, 12 Jun 2018 00:12:02 GMT

Thanks for jumping on this thread, @CaseySmith. @Jlochoa, thanks for letting us know, and I eagerly await these hotfixes along with you.

Re: Issue with SAS Studio on Chrome v67

AmyP_sas — Mon, 25 Jun 2018 13:36:40 GMT

So far you can access hot fixes for SAS Studio 3.71 at:
http://ftp.sas.com/techsup/download/hotfix/HF2/C2L.html#62389

Studio 3.7 at:

http://ftp.sas.com/techsup/download/hotfix/HF2/C7W.html#C7W001

SAS Studio 3.6: at:

http://ftp.sas.com/techsup/download/hotfix/HF2/A4R.html#62389

SAS Studio 3.5 at:

http://ftp.sas.com/techsup/download/hotfix/HF2/Y75.html#Y75005

SAS Studio 3.4 at:

http://ftp.sas.com/techsup/download/hotfix/HF2/W62.html#W62006

Re: Issue with SAS Studio on Chrome v67

LaurenceLetarte — Wed, 20 Jun 2018 19:40:17 GMT

I have this issue of SAS university edition never initializing on chrome v67. Firefox works ok.

I'm not sure what to do with the hot fixes. How do I get them installed ?

Thanks a lot.

Re: Issue with SAS Studio on Chrome v67

AmyP_sas — Fri, 22 Jun 2018 18:52:04 GMT

We are working on an update to SAS University Edition that will include the hot fix. It's not something you can do yourself, sorry! I'm expecting it to be available early next week & then you'll be able to either apply the update or download a new copy. Will keep this thread posted.

Re: Issue with SAS Studio on Chrome v67

AmyP_sas — Mon, 25 Jun 2018 20:09:03 GMT

A new release of SAS University Edition is now available to fix the issues with SAS Studio & Chrome. Go to your Info Center & click update to get it or you can download a new copy.

Re: Issue with SAS Studio on Chrome v67

LaurenceLetarte — Tue, 26 Jun 2018 16:30:51 GMT

New release installed and working on chrome. Thank you again.

Re: Issue with SAS Studio on Chrome v67

RobP — Tue, 02 Apr 2019 16:17:27 GMT

I am experiencing this issue in Firefox Quantum v66.0.2 (64-bit), with SAS Studio 3.71 (full version details listed below). Studio still works fine in Chrome Version 72.0.3626.119 (Official Build) (64-bit).

I've applied the above hotfix and it did not help.

Looking at the network logs in FF developer mode it appears to be getting stuck on a call to dojo.preventcache (see attached screenshot).

SAS Studio Release: 3.71 (Basic Edition)Build date: Mar 14, 2019 3:04:19 PM
SAS Mid-tier release: Mar 14, 2019 2:01:00 PM
Java Version: 1.7.0_161
SAS release: 9.04.01M5P09132017
SAS platform: Linux LIN X64 4.14.72-68.55.amzn1.x86_64

Re: Issue with SAS Studio on Chrome v67

RandyMullis — Tue, 02 Apr 2019 19:04:18 GMT

Hi, @RobP . Are you saying that SAS Studio is stuck in initializing with Firefox 66.0.2?

I just installed that version and didn't see any obvious problems. (I tried in SAS Studio for SAS University Edition and SAS OnDemand for Academics.) Can you tell me what you did to manifest the error?

Thanks!

Randy

Re: Issue with SAS Studio on Chrome v67

RobP — Tue, 09 Apr 2019 15:24:50 GMT

Hi Randy - yes that is exactly what I'm saying. I can't say I did anything other than use the login page to login, and then during startup it simply gets stuck in the initialization screen.

Re: Issue with SAS Studio on Chrome v67

RandyMullis — Tue, 09 Apr 2019 15:33:28 GMT

Thanks, @RobP . Given what you're saying, I'm inclined to think that it's not the same error as this thread pointed to originally. Rather, there are other reasons why it might be stuck in initializing. Are you using SAS OnDemand for Academics? If so, perhaps you can hit the "interrupt" (the X) while the page is loading. Curious to see what that would do. If you're using SAS University Edition, I would just re-import the OVA to a new VM, re-establish the Shared Folder, and go from there!

Hope this helps!

Randy

Re: Issue with SAS Studio on Chrome v67

RobP — Tue, 09 Apr 2019 15:41:25 GMT

@RandyMullis We are using the SAS Office Analytics package. I just tried to see what would happen if I hit the interrupt button but I guess it considered the page to have finished loading as the 'X' was replaced by the 'reload' button.