topic Re: SAS Online studio down? in SAS Studio

SAS Online studio down?

Ubai — Mon, 21 Jan 2019 11:29:31 GMT

Hi,

I have been trying to access SAS Online studio for a at least three days now with no success. I did that through multiple computers and internet connections and it still did not work.

Does the problem lies in my connection or is the server down for some reason.

Thanks

Ubai

Re: SAS Online studio down?

VDD — Mon, 21 Jan 2019 12:37:01 GMT

@Ubai are you sure you have entered your userid and password correctly using both upper and lower case characters?

I myself have made connection the last 3 days so I don't believe the SAS server is down.

Re: SAS Online studio down?

Ubai — Mon, 21 Jan 2019 12:49:34 GMT

@VDD I did not even get to this that window. I'm receiving the message that the site can't be reached. odamid.oda.sas.com refused to connect. This happens also when I connect from a completely different network. This also happens when I try to reach the SAS OnDemand for Academics Control Center.

Would you please try to connect to SAS online studio and see if it works.

Re: SAS Online studio down?

VDD — Mon, 21 Jan 2019 12:57:02 GMT

I am connected to the SAS Studio and I am logged onto the SAS Studio right now @Ubai.

try this link https://odamid.oda.sas.com/SASStudio

Re: SAS Online studio down?

Ubai — Mon, 21 Jan 2019 13:03:28 GMT

@VDD That's exactly the link I am using and it is not working. Thanks for the replay. I will try to find out where the problem lies.

Re: SAS Online studio down?

VDD — Mon, 21 Jan 2019 13:09:03 GMT

Does the pop up logon window display for you to enter your userid and password?

Re: SAS Online studio down?

Ubai — Mon, 21 Jan 2019 13:15:43 GMT

@VDD no nothing, just website can not be reached. My first thought was a local problem, but then it didn't work on two other PCs using other networks and didn't work on my cell phone either. All show the same results "Website can not be reached". Even https://status.oda.sas.com/ is unreachable.

Re: SAS Online studio down?

VDD — Mon, 21 Jan 2019 13:21:00 GMT

using this link odamid.oda.sas.com takes you to here https://odamid.oda.sas.com/SASODAControlCenter/

but if you enter this https://odamid.oda.sas.com/SASStudio you will be able to log in.

note odamid.oda.sas.com is not odamid.oda.sas.com/sasstudio.

try to copy and paste this link to access SAS Studio.

https://odamid.oda.sas.com/SASStudio

Re: SAS Online studio down?

Wormancola — Mon, 21 Jan 2019 13:56:50 GMT

I have the exact same problem starting from January 19. At first I thought it was because of the maintenance but I'm still unable to connect to the SAS Studio website.

Re: SAS Online studio down?

VDD — Mon, 21 Jan 2019 14:01:54 GMT

the third bullet in your screen shot is most likely your issue.

Re: SAS Online studio down?

Ubai — Mon, 21 Jan 2019 14:12:46 GMT

@VDD @Wormancola I am receiving exactly the same message since the 19th as well. I also assumed at first that it was from the firewall settings, which I have NOT changed. But even now after checking firewall settings, the problem still exist.

May be someone from SAS should be informed.

Re: SAS Online studio down?

Wormancola — Mon, 21 Jan 2019 14:13:00 GMT

I don't use proxy and disabling firewall didn't help. Still can't connect to SAS Studio from any of my devices or browsers. I haven't changed any of my network settings recently either.

Re: SAS Online studio down?

VDD — Mon, 21 Jan 2019 14:15:34 GMT

@Ubai and @Wormancola Contact support@sas.com for tech support.

Re: SAS Online studio down?

Ubai — Mon, 21 Jan 2019 15:15:53 GMT

@VDD @Wormancola It's suddenly working now.

This message is shown now on the sign in page:

Disruption: European System Not Currently Available

Last updated: 1/20/19 3:12:08 PM UTC

Users may experience problems. We are aware of the issue and apologize for any inconvenience.

Re: SAS Online studio down?

Wormancola — Mon, 21 Jan 2019 15:51:07 GMT

Yes, it is working now.