topic Re: Automatic Change of region in SAS Studio

Automatic Change of region

Samoon — Sat, 20 Jan 2018 15:42:40 GMT

I am in USA, however when ever I connect my SAS Studio it automatically choose europe and mark me out of region. Due to which i am unable to connect to my class and professor shared file.

Please advice.

my email is samoonahmedkhan@hotmail.com

Re: Automatic Change of region

Cynthia_sas — Sat, 20 Jan 2018 16:30:26 GMT

Hi:
This sounds like something that you need to work on with Tech Support. They will need your email address and the name of your professor and the name of your class (in case you professor has more than one class). You can open a track with Tech Support by filling out this form: http://support.sas.com/ctx/supportform/createForm

cynthia

Re: Automatic Change of region

Samoon — Sat, 20 Jan 2018 23:12:35 GMT

Thanks Cynthia,
I did raise a ticket. I tried to call them, but its Saturday therefore it was unattended.

😊 Samoon Khan Takecare

Re: Automatic Change of region

Ksharp — Sun, 21 Jan 2018 09:40:27 GMT

Maybe your laptop is from your original country. Try to change system time zone and language of your computer.

Re: Automatic Change of region

Cynthia_sas — Sun, 21 Jan 2018 14:38:30 GMT

Hi: I believe the data for a class is stored on a server specific to the region where the instructor created the class. So if a student logs in from another region, their professor's data is probably not resident on the other region. Tech Support needs to work with the student or the professor to find out what different regions need to host the data. Tech Support is still the best resource for this.

cynthia

Re: Automatic Change of region

Samoon — Sun, 21 Jan 2018 17:15:46 GMT

Thanks Ksharp,

Yes my laptop is not from USA. I already checked the regional setting and time zoning. Its funny. When I am home, it work perfect and choose America as the central center but when i am in class at my university in the same city it change my regional location to Europe.

Re: Automatic Change of region

Samoon — Sun, 21 Jan 2018 17:18:29 GMT

I am not sure Cynthia. Other students in the class are not facing any issue. Therefore, Something is with my laptop. As I said. It perfectly work fine from home. Something to do with the university WIFI setting. I think i need the Technical support to make America as default setting. I guess.

Thanks for your help.