topic Re: SAS Studio Crashes when Logging in in SAS Studio

SAS Studio Crashes when Logging in

troopon — Mon, 06 Feb 2017 11:45:38 GMT

SAS Studio keeps crashing when signing in and I haven't had this issue before. It signs in then gets stuck on the loading page until the browser crashes and closes.

Other members of my team are able to log in fine but are experiencing space issues which I believe is related looking at a similar topic.

https://communities.sas.com/t5/SAS-Analytics-U/SAS-Studio-Stuck-on-LOADING-screen/td-p/211667

I have tried logging in using multiple browsers and have also cleared my browsing history and cookies which should fix the issue however the same problem occurs.

What can I do?

Re: SAS Studio Crashes when Logging in

Shmuel — Mon, 06 Feb 2017 11:52:11 GMT

Try to clear browser history.

Re: SAS Studio Crashes when Logging in

troopon — Mon, 06 Feb 2017 11:53:45 GMT

Hi there

As I said in my original post, I have tried this and am still having the same issues. I have asked around my team and IT but get the same advice. Is there anything else I can do?

Re: SAS Studio Crashes when Logging in

troopon — Mon, 06 Feb 2017 14:01:44 GMT

Hi there

As I said in my original post, I have tried this and am still having the same issues. I have asked around my team and IT but get the same advice. Is there anything else I can do?

Re: SAS Studio Crashes when Logging in

samdupont — Tue, 07 Feb 2017 22:24:55 GMT

You cleared all these cached items, correct?

- Cookies and other site and plugin data

- Cached images and files

- Hosted app data

Have you tried deleting your temp files - type %temp% in the Start > Search field.?

What browser are you using? What version is it?

Re: SAS Studio Crashes when Logging in

troopon — Mon, 13 Feb 2017 08:42:03 GMT

Yes, I tried all those things. It was in Chrome although I also tried in IE.

In the end IT managed to resolve the issue, although I am unsure exactly what the issue was.