topic Re: How to resolve the continuous sas server reset issue? in SAS Studio

How to resolve the continuous sas server reset issue?

krishrajesh — Tue, 18 Oct 2022 06:17:55 GMT

Hi sas users,

Have a great day!!!

Here I have attached the popup message screenshot which was continuously shown on my sas windows page. I can't avoid this message. if I select "Yes" option, It will reset my sas library. within a sec the same will shown again and again. I cant even access the single step in sas studio (popup disturbance). I can't select "No" option.

Even I restarted my sas studio again and again. but this popup come again and again. I cant stop this popup. Please guide me solve this issue guys.

Thank you so much,

regards,

Rajesh Krishnamoorthy

Re: How to resolve the continuous sas server reset issue?

Kurt_Bremser — Wed, 19 Oct 2022 05:49:11 GMT

On the SAS On Demand login page, look at the state of your quota. If that is OK, get in contact with SAS technical support (also available on the login page).

Re: How to resolve the continuous sas server reset issue?

krishrajesh — Wed, 19 Oct 2022 05:40:07 GMT

Hi sir,

Thank you so much for your reply,

I think there is lot more space in my sas quotas. So anyway, As per your guidance I am going to get some help from sas support team.

Thanks for your time and consideration sir,

regards,

Rajesh Krishnamoorthy

Re: How to resolve the continuous sas server reset issue?

lekhanani — Mon, 10 Apr 2023 15:24:40 GMT

My SAS EG 8 session to the server disconnects after let's say after I come back from lunch. It doesn't even let me connect again and I lose everything I've done because I need to restart. I've never had this problem when using SAS EG 7. Does anyone know why it does this or how to keep it alive?

Re: How to resolve the continuous sas server reset issue?

SASKiwi — Mon, 10 Apr 2023 20:59:50 GMT

EG has an autosave feature that should allow you to recover unsaved work. I use it frequently. Check your EG options under Tool to ensure it is switched on:

EG has no timeout connection options. That is typically a server-side issue. Talk to your SAS administrator about the timeouts. It is their responsibility to deal with these types of problems. If there were any SAS server-related changes when EG was upgraded this might explain the change.