topic Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502 in SAS Procedures

windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502.

Surface — Fri, 23 Jun 2017 13:14:32 GMT

I recently installed SAS 9.4 on windows10 (1703) several machines for my computer. Installation display is successful. The error in the log that I get when I open SAS is ERROR: The Java child process terminated unexpectedly: status -1073741502. ERROR: Failed to attach to Java during SAS startup. I have tried to Reinstalling to see if it would repair. also use Java Runtime Environment hotfix . But all were failed. I have no idea. Please help Thank you.

Editor's update: this is a known issue with Windows 10 Creators Update and SAS 9.4m3 and later. See: SAS Note 60323: Java errors due to the Windows 10 Creators Update might occur when you invoke SAS and the solution in this topic.

Re: SAS 9.4 Java Issues

Mordicus — Tue, 18 Apr 2017 04:03:33 GMT

I am also having JAVA problems win 10 x64 SAS 9.4 TS1M3
After using for a while after first install, ODS and Java fail.
When I restart SAS it says:
ERROR: The Java child process terminated unexpectedly: status -1073741502.
ERROR: Failed to attach to Java during SAS startup.

I once was able to fix it by installing the latest hotfix that includes a java update. But it returned.

I then tried the workaround solution you post here. Copied here:

Using Windows Explorer, open the following Windows directory: C:\Program Files\SASHome2\SASVersionedJarRepository\eclipse
In that directory, locate this file: com.sas.app.launcher.cacheFile
Rename the file to com.sas.app.launcher.old.
Restart the SAS application.

This solved the problem for a while and now it is back. I noticed that the file is still renamed to .old and a new file was not created, which is what I was expecting to happen based on similar windows fixes. I tried renaming it to .old2. That did not work. I tried renaming it back to the original name. That did not work. I then renamed it back to .old AND THAT WORKED. FOR NOW? Or perhaps the fact that I am closing and opening SAS between each rename is coincidental and that is what is fixing it.

We obviously need a hotfix for this issue.

This is very frustrating.

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

art297 — Sun, 30 Apr 2017 14:59:03 GMT

Does the info in the following thread address your problem?: https://communities.sas.com/t5/SAS-Procedures/ERROR-The-Java-proxy-is-not-responding/td-p/149423

Art, CEO, AnalystFinder.com

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

dylsmith — Mon, 01 May 2017 17:51:06 GMT

I encountered this same error code after the most recent Windows update (sigh). I noticed the problem disappeared if I turned off real time protection in Windows Defender, which apparently does not approve of SAS accessing JAVA. So you might try that.

Adding sas.exe to the Windows Defender Antivirus exclusions list appears to have resolved the issue entirely.

Hope this helps.

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

customer — Tue, 02 May 2017 09:15:12 GMT

I got the same error message, followed by ERROR: Failed to attach to Java during SAS startup. I emailed SAS support and the following was their reply on April 28, 2017.

Dear Customer,

The error that you are experiencing begins to appear in SAS running on Windows 10 after the installation of recent Microsoft updates.We have tried several things here to circumvent the problem, but so far, nothing we have tried here appears to consistently fix the issue. We appreciate your patience and cooperation in working to resolve this issue and we apologize for any inconvenience caused by it.

I will tell you ASAP, if i have good news.

Regards,

SAS Technical Support

Apparently, there is no good news yet as I have not received any updates from them.

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

art297 — Tue, 02 May 2017 14:00:51 GMT

I don't know if this is related, but I discovered something by accident (NOT RELATED TO SAS) that seems strange, but worked.

Don't know if it has anything to do with the Microsoft update, but my problem occured right after that update.

Just out of curiosity .. do you happen to be using a wireless mouse or keyboard? If so, and if you happen to have non-wireless varities, temporarily replace all bluetooth devices with their wired counterparts.

My problems went away, I rebooted, reconnected the bluetooth devices, and haven't run into the problems again (although its only been a week now since I did that).

Like I said, I have no reason to think that might be your problem, but worth a try to find out.

Art, CEO, AnalystFinder.com

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

Surface — Wed, 03 May 2017 12:33:35 GMT

Thank you for your reply. I tried to do it, but it didn't work.

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

Surface — Wed, 03 May 2017 12:38:52 GMT

Thank you for your reply. My work is busy these days. In order to use SAS I've reloaded systems and now I'm using Windows 8.1 systems I have a Dell computer. but also have this problem (system also is windows 10__1703update ( ▼-▼ )) I'll try again this weekend. I think it should be a problem with Windows 10__1703update I don't have a Bluetooth devices

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

Surface — Wed, 03 May 2017 13:06:31 GMT

Thank you for your reply. I'm waiting for your good news. I have a Dell computer. but also have this problem (system also is windows 10__1703update ( ▼-▼ ))

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

shayne — Wed, 03 May 2017 18:42:33 GMT

Hi dylsmith - since adding sas.exe to the Windows Defender exclusions list several days ago, have you seen the issue reoccur?

Thanks!

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

dylsmith — Wed, 03 May 2017 18:47:09 GMT

Yes, it did recur-I've been meaning to edit my post. However, it continues to be the case that SAS launches normally with no errors if I turn off Windows Defender prior to launching SAS.

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

shayne — Wed, 03 May 2017 19:00:50 GMT

Thank you for providing that additional information! If you are willing to work on troubleshooting the issue with SAS Technical Support, please open up a track by sending an email to support@sas.com with a screen shot of the SAS Log showing the error message.

SAS is continuing to work on identifying the cause of this behavior and a way to consistently/permanently resolve it. I will update this thread once I have more information to share.

Re: SAS 9.4 Java Issues

JWolf — Tue, 09 May 2017 20:36:05 GMT

This is so frustrating, mine was randomly having issues with Java but the problem seemed to get worse and I get the same message.

ERROR: The Java child process terminated unexpectedly: status -1073741502.
ERROR: Failed to attach to Java during SAS startup.

I tried following all the steps described but nothing seems to work temporary or permanently. I even uninstall everything following the procedure and reinstall but the problem still persists.

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

AndreasMenrath — Wed, 10 May 2017 09:13:40 GMT

I experienced the same problem. We use another anti-virus software at our company and usually deactivate Windows Defender. However the Creators Update reactivated it.

If Windows Defender is deactivated again, SAS starts without the error and Java Procedures like PROC JAVAINFO are working again.

I hope this helps you.

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

m_dash — Wed, 10 May 2017 20:13:29 GMT

I have attempted this and tried to by-pass the firewalls, but it still did not fix the problem.

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

j262byuu — Wed, 10 May 2017 20:56:57 GMT

Bypass the fireware does not solve the problem +1

I tried re-install java and it also doesn't work

But here's something interesting, my SAS had around 10% chance starting without any problems

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

dylsmith — Wed, 10 May 2017 21:05:28 GMT

Just to clarify, what's working for me is not to bypass the firewall, but rather to switch off "real time protection" in Virus and Threat protection settings. This is a different section than the firewall settings in windows. I realize we may be all talking about the same thing-just making sure.
I just tested it again-SAS first loaded with the usual error. I exited, turned off real time protection, and it started normally. This has worked 100% of the time for two weeks.
However, of course it's always the case that individual systems might produce different results. And I have no doubt it might stop working for me as well.

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

j262byuu — Fri, 12 May 2017 14:35:19 GMT

Thanks for the clarification. However I still have no luck in turn off the real time protection...

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

pdebanes — Sun, 14 May 2017 14:56:08 GMT

I have the same problem...have you found any solution?

Thank you

Re: windows10 about SAS9.4 ERROR: The Java child process terminated unexpectedly: status -1073741502

wi77777 — Sun, 14 May 2017 17:33:48 GMT

I have the same problem after I upgrate to windows creators update....