topic Re: Enterprise Guide opens with completely empty Start Page in SAS Enterprise Guide

Enterprise Guide opens with completely empty Start Page

Doug_in_STL — Fri, 18 Oct 2019 00:31:47 GMT

EG 8.1 64-bit, newly installed. Running standalone on Win10Pro laptop.

When I start the app, I get essentially a big empty white page. At first I installed the 32-bit EG version with the 64-bit SAS Foundation thought there was a conflict between them. So I uninstalled everything and went 64-bit across the board. No difference. SAS (base) runs great.

I can use the [ALT] key to invoke the tool bar menus but after that, still nothing comes up. As I move the mouse around the empty start page, I can tell the pane borders are there because the pointer will change, but I can't see any panes.

Screen cap attached.

What am I doing wrong?

thanks!

Re: Enterprise Guide opens with completely empty Start Page

JosvanderVelden — Fri, 18 Oct 2019 17:13:58 GMT

What happens you do:
1. alt --> view --> project
2. F11
3. alt --> Tools --> Options --> [reset all]

Re: Enterprise Guide opens with completely empty Start Page

Doug_in_STL — Fri, 18 Oct 2019 18:11:42 GMT

Hi, thanks for the reply.

to answer your steps:

1. I can see the View menu

2. F11 only seems to only turn on/off the program window banner

3. I can view the Options menus and go through them, but I don't see any "Save" or "OK" or whatever.

This almost feels like I have a display driver incompatibility issue with the app.

Re: Enterprise Guide opens with completely empty Start Page

SASKiwi — Fri, 18 Oct 2019 21:56:05 GMT

This is definitely not normal behaviour. Since EG is a .NET application I suggest checking to see what version of the .NET Framework you have installed. Getting the latest version might help. Opening a track with SAS Tech Support would be a good idea too.

Re: Enterprise Guide opens with completely empty Start Page

Doug_in_STL — Mon, 21 Oct 2019 09:43:31 GMT

Taking this over to Tech Support.