topic Re: EG 8.1 crashing frequently on wake from sleep? in SAS Enterprise Guide

EG 8.1 crashing frequently on wake from sleep?

snoopy369 — Tue, 02 Jul 2019 16:52:29 GMT

I've been using EG 8.1 for the last few days, and I've noticed that it's very common that when I wake my laptop from sleep I get a message that Enterprise Guide needs to close because of an error. Is this a common issue for people, or just me? I've had it happen maybe a dozen times in the four days I've had EG 8.1, so it's pretty frequent to me, but not on every single time.

Re: EG 8.1 crashing frequently on wake from sleep?

ChrisHemedinger — Tue, 02 Jul 2019 17:11:24 GMT

Hi @snoopy369 - I know that a lot of work went into improving this scenario for EG 8.1. You might need to open a track with SAS Tech Support, and provide an application log where this happens (turn on Tools->Options->Application Logging).

Re: EG 8.1 crashing frequently on wake from sleep?

snoopy369 — Tue, 02 Jul 2019 17:58:18 GMT

Interestingly, it rarely happens with 7 for me... only really happens on 8.

Re: EG 8.1 crashing frequently on wake from sleep?

TanPhan — Tue, 16 Jul 2019 11:53:34 GMT

Hi Snoopy369. Could you also attach that log file here? I would like to preview the scenario and conditions for this crash. Thank you.

Re: EG 8.1 crashing frequently on wake from sleep?

snoopy369 — Tue, 16 Jul 2019 21:05:01 GMT

@TanPhan If you could pm me your email address I can email it - not sure about posting it on public forum. I've got two representative logs that are slightly different in nature of crash I believe (though both ultimately related to network disconnects, I think).