topic Re: SAS Customer Intelligence Studio can not open saved campaign in SAS Customer Intelligence

SAS Customer Intelligence Studio can not open saved campaign

ebad_shakeeb — Wed, 27 Jun 2018 11:21:18 GMT

I have restarted the SAS server and after normal start everything is working normal except SAS CUSTOMER INTELLIGENCE STUDIO,

SAS MA Version: 5.41

Problem:

Can login to SAS CI but unable to open or create campaign.

I have check the log but did not find exact problem, anyone please help it is urgent.

Re: SAS Customer Intelligence Studio can not open saved campaign

Bet_ty — Wed, 27 Jun 2018 11:37:11 GMT

Hi, thanks for using the CI SAS Support Community!

We would like to help you directly with this issue. When a problem requires individual investigation and diagnosis, this is best handled by our Technical Support team.

If you haven’t done so already, please raise a Technical Support track, following these Guidelines

Many thanks!

- Beate

Beate Wellhausen

Principal Technical Support Engineer Global Dedicated Customer Intelligence Support Team

Tel: +49 151 406 57 560 ■ Beate.Wellhausen@sas.com www.sas.com

SAS® … THE POWER TO KNOW®

Re: SAS Customer Intelligence Studio can not open saved campaign

ebad_shakeeb — Wed, 27 Jun 2018 11:42:11 GMT

Hi,

I have already open a ticket with Support team, but still almost 24 hours i did not get any update or feedback.

Re: SAS Customer Intelligence Studio can not open saved campaign

Bet_ty — Wed, 27 Jun 2018 11:50:35 GMT

Hi,

I am sorry to hear that you have not received any updates from the Support team.

Can you please send me the tracking number and I will take a look.

Thanks,
Beate

Re: SAS Customer Intelligence Studio can not open saved campaign

ebad_shakeeb — Wed, 27 Jun 2018 11:54:55 GMT

Hi,

Thanks for you respond, please have the following ticket No;

7612481615